Recalled items
Important
PRODUCT RECALL - Sylk Intimate Lubricant 40g
Sold in Boots between November 2022 to present
Item code: 80 81 115 / 10260697
Batch codes
BT3579, BT3691, BT3803, BT3915
Reason for recall
Due to a potential quality issue with a few bottles in the above batches, Sylk have decided, as a precaution, to recall those batches.
Customers who purchased a bottle from any of the above batches (see number printed in black on the base of the bottle) are asked to return them to a Boots store, at their earliest convenience, for a refund.
If you’ve bought this product for someone else, it’s important that you let them know about this as soon as possible.
We’re sorry for any inconvenience this may cause. If you do have any concerns or need any further advice, then please speak to someone at your local Boots store or call the Boots Customer Care Team on 1800 719824 for ROI. You can also contact recall@sylk.co.uk
Recall Number: 01007060
Date: March 2023
Important
PRODUCT RECALL
Boots Kids Daily Health Multivitamins Strawberry Flavour - 30 Gummies
Boots item code 83-69-429 / 10263837
We are recalling Boots Kids Daily Health Multivitamins Strawberry Flavour - 30 Gummies due to it containing SOYA which is not mentioned on the label. This means the product is a possible health risk for anyone with an allergy to SOYA.
Boots Kids Daily Health Multivitamins Strawberry Flavour - 30 Gummies
All pack sizes, batch codes and best before dates affected:
Pack size: 30 Gummies
Batch code: 82221103
Best Before date: 17 May 2024
The batch code and the best before date can be found on the reverse of the pack, printed in black at the bottom of the label.
What you should do
If you have bought Boots Kids Daily Health Multivitamins Strawberry Flavour - 30 Gummies as detailed above, and you have an allergy to SOYA do not eat them.
Instead:
• Check if you have bought the affected batch code(s) / best before date(s) of the Boots Kids Daily Health Multivitamins Strawberry Flavour - 30 Gummies
• The gummies will also be Orange in color and not Red.
• You can do this by taking a picture of this notice or writing down the batch code(s) / best before date(s) for reference at home.
• Return the product(s) to the store for a full refund (with or without a receipt).
Want more information?
For more information contact the Boots Customer Care Team on 1800 719824
Date: 22/02/2023
Important
PRODUCT RECALL
Babyway baby bath seat
Boots item code 59-11-176
Sold in Boots between 2013 to present
Due to this product not meeting our high quality and safety standards we have decided to recall the product as a precaution.
Customers who purchased these items between 2013 to present are asked to return them to a Boots store at their earliest convenience for a refund.
If you’ve bought this product for someone else, it’s important that you let them know about this as soon as possible.
We’re sorry for any inconvenience this may cause. If you do have any concerns or need any further advice, then please speak to someone at your local Boots store or call the Boots Customer Care Team on 0800 915 0004. Or 1800 719824 for the ROI
Recall Number: 01006934
Date: 1st June 2022
Important
PRODUCT RECALL
Aguulp for Gut
Best Before Dates up to and including 03/2024
Boots Item code: 55-39-048
It has been brought to our attention that one of the ingredients in Aguulp for Gut is derived from lactose (a sugar that is naturally found in milk). Aguulp for Gut with best before end dates up to or including 03/2024 are being recalled because milk is not declared on the label. This means the products are a possible health risk for anyone with an allergy or intolerance to milk or milk constituents. If you have this product and have a milk allergy or suffer from lactose intolerance, please do not consume the product. Please note that Aguulp for Gut products with best before end dates after 03/2024 are not affected.
See above for the location of the best before end date on the packaging.
Please return the affected product to the store where the product was purchased for a full refund. No receipt is required. We take consumer safety very seriously and sincerely apologise to our loyal customers for this situation and any inconvenience it may have caused.
If you have any concerns or need further advice please contact Aguulp:
· 01332 542500 UK or +44 1332 542500 ROI (charges will apply)
· Aguulp, Unit 17, Eagle Park, Alfreton Road, Derby, DE21 4BF.
Recall Number: 01006931
Date: May 2022
Important
PRODUCT RECALL
Vichy LiftActiv Peptide-C Ampoules
Boots item code: 87-52-303 LiftActiv Specialist Peptide-C Ampoules 30 x 1.8ml
Boots item code: 82-52-311 LiftActiv Specialist Peptide-C Ampoules 10 x 1.8ml
Boots item code: 16-95-304 LiftActiv Specialist Peptide-C Ampoule Sample1.8ml
Vichy is deeply committed to offering products with the highest quality and safety standards. Vichy have observed that, over time and under varying storage conditions, the glass may weaken and therefore the safe opening of the ampoules cannot be guaranteed.
To act in an extremely responsible manner and as a precautionary measure, Vichy have decided to voluntarily recall the product. If you are in possession of the Vichy LiftActiv Peptide-C Ampoules listed above, please discontinue use.
Vichy’s consumer care team will provide information and instructions on product return (free of charge) and reimbursement options. Please contact the Vichy consumer care team on:
· 0800 121 8674 for UK enquiries
· 1800 81 8674 for Republic of Ireland enquiries.
Lines are open Monday – Friday 9am – 5:30pm and Saturday: 9am – 12pm,
Alternatively, please email VichyLiftactiv@loreal.com.
Recall Number: 01006932
Date: May 2022
Lumie Bedbug Child Sleep Aid Light
Sold in Boots between 2017 and 2018
Boots item code: 79 92 181
The supplier of this product (Lumie) has identified an issue with the power adapter. In a small number of cases a failure of a component within the adapter could result in the outer casing being forced apart, creating a risk of electrocution. If this happens it could also become a fire hazard.
We take the quality and safety of all products we sell extremely seriously and would like to apologise to customers affected for any inconvenience this may cause. If you purchased this item from us between 2017 and 2018 the supplier is asking that you contact them, using the link below, for more information and to obtain a replacement power adapter.
https://www.lumie.com/bedbug-safety-announcement
If you’ve bought this product for someone else, it’s important that you let them know about this as soon as possible.
Voluntary recall of a selection of Kinder products
We are voluntarily recalling a selection of Kinder products, which have been manufactured in Belgium, as a precautionary measure, in relation to a number of reported cases of salmonella.
· Kinder Surprise 20g
· Kinder Surprise 20g x 3 multipack
· Kinder Surprise 100g
· Kinder Mini eggs 75g
· Kinder Egg Hunt Kit 150g
· Kinder Schokobons
What you should do
If you have bought one of the selected Kinder products as detailed above, do not eat it.
Instead:
· Contact the Ferrero consumer careline on consumers.uk@ferrero.com or consumers.ireland@ferrero.com to obtain a full refund.
· The toys included in these products are not affected
Want more information?
For more information, please contact us on:
UK:
0330 053 8943
Ireland:
+44 (0)330 053 8943
Important
FITBIT PRODUCT RECALL
Fitbit Ionic Smartwatch
Model Nunber: FB503
Item code: 80-75-557
We have been notified by Fitbit that they have announced a voluntary recall of their Ionic Smartwatches. The model number is FB503 and this can be found on the rear of the watch, as shown in the picture above. These watches were sold between 2017 and 2020.
The battery in the watches can overheat, posing a burn hazard to the wearer. As a result owners of these watches are asked to stop using them and register to receive a full refund.
For more information please see: https:help.fitbit.com/en/ionic.htm
We always aim to provide the best possible products and service to our customers and we’re sorry for any inconvenience this may cause you. If you’ve bought this for someone else please let them know about this as soon as possible.
This recall only involves Fitbit Ionic devices, and does not affect any other Fitbit smartwatches or trackers.
Date: March 2022
MOTHERCARE PRODUCT RECALL
SANTA PYJAMA SETS AND SNOWMAN TOP
Sold in Boots between 1st September 2021 – 22nd February 2022
Mothercare have identified that there is a chance that the pom pom detail attached to the tops could become detached when a pulling force is applied. This may be a potential choking hazard. Mothercare have therefore decided to recall all sizes on the affected products as a precaution.
Customers who purchased any of these items between 1st September 2021 and 22nd February 2022 are asked to return them to a Boots store at their earliest convenience for a refund.
If you’ve bought this product for someone else, it’s important that you let them know about this as soon as possible.
We’re sorry for any inconvenience this may cause. If you do have any concerns or need any further advice, then please speak to someone at your local Boots store or call the Boots Customer Care Team on 1800 719824.
IMPORTANT
PRODUCT RECALL
Boots Enhanced All in One Contact Lens Solution
Item code: 21-54-145
Date: Feb 2022
Our supplier’s quality testing has determined that the product may not offer appropriate levels of disinfection in some circumstances against high levels of a particular yeast organism. Although no complaints have been received and there have been no confirmed incidents attributed to inadequate disinfection, we are taking this action as a precautionary measure.
As the safety and wellbeing of our customers is very important to us we’re asking you to stop using the product and return it to your nearest Boots store for a refund.
We always aim to provide the best possible products and service to our customers and we’re sorry for any inconvenience this may cause you.
If you do have any concerns or need any further advice then please speak to someone at your local Boots store, or call our Customer Care team on 1800 719824.
Recall number: 01006850 February 2022
RED 2M LED Light Strip
Item Code 47 24 831
The supplier of this product (The Source) has identified an issue which means that it no longer complies with current safety regulations. They have found that the product presents a risk to young children, as the battery cover can be removed with one action, allowing easy access to the battery and if swallowed there is a high risk of burns to internal organs.
We take the quality and safety of all products we sell extremely seriously and would like to apologise to customers affected for any inconvenience this may cause. If you have purchased this item we are asking that you return it to your nearest Boots store for a full refund.
If you do have any concerns or need any further advice with this product then please contact the supplier on 0044 800 7838872 (this is not a free phone), or email them at customers@thesourcewholesale.co.uk
NUBY PRODUCT RECALL
INCREDIBLE GULP & SUPER QUENCH CUPS
Sold in Boots between 1st November 2021 – 14th January 2022
Product Name: INCREDIBLE GULP
Boots Code: 8183791
Variants: Unicorn, Dinosaur & Fox
Batch Codes: WF10V
Product Name: SUPER QUENCH
Boots code: 8523630
Variants: Unicorn & Shark
Batch Codes: WG17V
Nuby have identified that there is a small chance that the silicone straw and spout in the lid of the cup may be damaged. If the straw or spout is damaged, then the mouth part of the spout could become detached when a pulling force is applied. This part may be a potential choking hazard. We have therefore decided to recall the affected batches. The batch code can be found on the packaging at the top right of the barcode.
Customers who have purchased these items displaying the batch codes above, between 1st November 2021 and 14th January 2022. are asked to go to Nuby UK website https://nuby-uk.com/nuby-product-recall-i67 and follow recall prompts. All other batch codes are unaffected.
If you have any concerns or questions about this recall, you can contact the Nuby Helpline on 01 1695 0724 (this is not a free phone) or enquiries@nuby-uk.com. Nuby UK sincerely apologise for the inconvenience this may cause.
NO OTHER NUBY CUPS OR BEAKERS ARE AFFECTED BY THIS RECALL.
Important PRODUCT RECALL
17-01-819 Boots Pregnancy Support 90x6
85-78-966 Boots Selenium with Vitamins A, C and E 60s
88-47-932 Boots The Dairy Free Lifestyle Supplement 30s
88-47-940 Boots The Egg Free Lifestyle Supplement 30s
88-47-916 Boots The Meat Free Lifestyle Supplement 30s
87-21-181 Boots Vegan A-Z + Omega 3 Wellness Formula 30x2
85-99-351 Boots Vegan A-Z Wellness Formula 60s
83-80-406 Boots Vegan Vitamin D 25ug 90s
11-56-470 Boots Vitamin C + Vitamin D Tablets 60s
40-82-869 Boots Zinc Tablets 180s
Best Before End Date – all products with dates prior to or equal to August 2023.
As a precautionary measure we have chosen to recall all batches of product because they may contain higher than permitted levels of 2-Chloroethanol. Consumption of the affected product does not pose an acute risk to health, there may be an increased risk to health if there is continued consumption of contaminated food over a long period of time.
If you have purchased any of the above items and they carry a best before end date prior to or equal to August 2023, we’re asking that you stop taking the tablets and return them to your nearest Boots store for a full refund.
We’re sorry for any inconvenience this may cause you. If you do have any concerns or need any further advice then please speak to someone at your local Boots store or call our Customer Care team on 1800 719824.
Recall Number: 01006829 Date: December 2021
Important – PRODUCT RECALL
81-88-661 Boots Ginseng & Multivitamin Tablets
85-93-922 Boots Good Gut Lactase Enzyme 60s
83-80-392 Boots High Strength Vitamin B Tablets 60x6
15-48-484 Boots Immune Defence Tablets 30x6
85-78-818 Boots Iron & Vitamin C Tablets
25-12-653 Boots Joint Assure Active with Levagen 30s
25-12-637 Boots Joint Assure Turmeric 30x2
85-79-377 Boots Max Strength Vitamin D Tablets 75ug 90s
47-81-457 Boots Pregnancy Essential Vitamins 30s
47-81-465 Boots Pregnancy Plus Essential Vitamins 30s
Best Before End Date – all products with dates prior to or equal to August 2023.
As a precautionary measure we have chosen to recall all batches of product because they may contain higher than permitted levels of 2-Chloroethanol. Consumption of the affected product does not pose an acute risk to health, there may be an increased risk to health if there is continued consumption of contaminated food over a long period of time.
If you have purchased any of the above items and they carry a best before end date prior to or equal to August 2023, we’re asking that you stop taking the tablets and return them to your nearest Boots store for a full refund.
We’re sorry for any inconvenience this may cause you. If you do have any concerns or need any further advice then please speak to someone at your local Boots store or call our Customer Care team on 1800 719824.
Recall Number: 01006829 Date: December 2021
Important PRODUCT RECALL
81-00-349 Boots Breastfeeding Essential Vitamins + Omega 3
85-97-073 Boots Calcium with Vitamin D & K Chewable Tablets 90s
14-54-730 Boots Calcium, Vitamin D, & K1 Tablets
85-79-121 Boots Chewable Calcium + Vitamin D Tablets 60s
83-69-437 Boots Childrens A-Z Multivitamin Chewable Tablets 30X6
25-13-048 Boots Cod Liver Oil with Turmeric 30x2
81-00-365 Boots Complete Man 30
81-00-381 Boots Complete Man 50+ 30x6
81-00-373 Boots Complete Woman 50+ 30x6
35-86-286 Boots Conception Supplements 30x6
89-02-321 Boots Daily Nail Boost Food Supplement Tablets 60s
Best Before End Date – all products with dates prior to or equal to August 2023.
As a precautionary measure we have chosen to recall all batches of product because they may contain higher than permitted levels of 2-Chloroethanol. Consumption of the affected product does not pose an acute risk to health, there may be an increased risk to health if there is continued consumption of contaminated food over a long period of time.
If you have purchased any of the above items and they carry a best before end date prior to or equal to August 2023, we’re asking that you stop taking the tablets and return them to your nearest Boots store for a full refund.
We’re sorry for any inconvenience this may cause you. If you do have any concerns or need any further advice then please speak to someone at your local Boots store or call our Customer Care team on 1800 719824.
Recall Number: 01006829 Date: December 2021
IMPORTANT PRODUCT RECALL
Pukka Herbs (Supplements)
Item Code Product Description Product Barcode Best Before End Dates Between & Including
80-46-999 Wholistic Turmeric 30 Capsules 5060229011855 05/2022 to 01/2023
85-07-449 Turmeric Active 30 Capsules 5060229014658 06/2022 to 01/2023
80-47-022 Vitalise 60 Capsules 5060229011763 30/10/2022 Only
85-07-503 Wholistic Turmeric 60 Capsules 5060229014962 07/2022 to 05/2023
The Recalled Products can be identified by their Best Before Date this can be found on the base of the carton or the side of the jar
Reason for recall
Traces of Ethylene Oxide have been found in the batches making up the Recalled Products. Ethylene Oxide is banned from use in food products in the EU. There is no acute risk to human health. Short term consumption does not cause problems. Consumption over a long period of time may cause health issues.
Actions for consumers
• Stop taking the Recalled Products
• Return Recalled Products to your point of sale to obtain a refund
We apologise that it has been necessary to recall the Recalled Products and for the inconvenience caused.
Additional information
Please visit: https://www.pukkaherbs.com/uk/en/notices
or call the Consumer Care team on: 1800 946272 (Ireland) 8am – 6pm Mon – Fri.
Date: August 2021
Boots Contact Lens Solutions (Various)
49-29-713 Boots All In One Solution 240ml
49-29-691 Boots All In One Solution 360ml
49-29-705 Boots All In One Solution 2x360ml
19-46-242 Boots Advanced Conditioning Solution 120ml
66-21-759 Boots Advanced Cleaning Solution 1 month 30ml
61-09-241 Boots Enhanced Contact Lens Solution 360ml
66-21-767 Boots Advanced Cleaning & Conditioning Solutions 3 month
49-29-675 Boots Contact Lens Solution 240ml
64-32-433 Boots All in One Solution Travel Pack 60ml
Expiry Dates May 2021 – Feb 2024
As a precautionary measure, our supplier has chosen to voluntarily recall batches of product because they cannot confirm their bottle supplier’s conformance to its sterilisation process compliance requirements. There is a low risk of infection with these products.
If you have purchased any of the above items and they carry an expiry date range between May 2021 – February 2024, we’re asking that you return it to your nearest Boots store for a full refund.
We’re sorry for any inconvenience this may cause you. If you do have any concerns or need any further advice, then please speak to someone at your local Boots store or call the Boots Customer Care Team on 1800 509 115. Minicom users can call 1890 252 064.
Recall Number: 01006704
Date: June 2021
Bausch + Lomb Contact Lens Solutions (Various)
77-07-258 | Biotrue Multi purpose solution 300 ml |
81-17-691 | Biotrue Multi purpose solution 60 ml |
22-38-608 | ReNu MPS multi-purpose solution sensitive eyes 240ml |
81-17-705 | ReNu multi-purpose solution - Flight Pack 60ml |
58-90-217 | Bausch & Lomb Boston Special Flight Pack |
22-59-591 | Bausch & Lomb Boston Simplus 120ml |
15-98-759 | Boston advance cleaner 30 ml |
16-00-389 | Boston advance conditioning solution 120ml |
22-65-508 | Boston advance cleaner conditioning solution multi pack |
36-97-347 | Bausch & Lomb Sensitive Eyes saline plus 500ml |
56-81-014 | Renu multi plus lens solution 240ml |
18-81-485 | |
59-66-604 | Biotrue flight pack 60ml 2s |
Expiry Dates May 2021 – Feb 2024
As a precautionary measure Bausch + Lomb has chosen to voluntarily recall batches of product because they cannot confirm their bottle supplier’s conformance to its sterilisation process compliance requirements. There is a low risk of infection with these products.
If you have purchased any of the above items and they carry an expiry date range of between May 2021 – February 2024, we’re asking that you return it to your nearest Boots store for a full refund.
We’re sorry for any inconvenience this may cause you. If you do have any concerns or need any further advice then please speak to someone at your local Boots store or call Bausch Lomb via email BLRecall@Sedgwick.com, phone: 0800 949 6309 for further information. For customers in ROI please call +44 20 8089 3775.
Recall Number: 01006704
Date: June 2021
Aptamil Multigrain & Fruit Bircher Muesli 10+ Months (275g)
Item code: 39-88-759
Best Before Date: 16.01.2022
The Best Before Date (BDD) can be found on the back of the pack below the barcode.
The product is being recalled as a precaution because some packs have been found to contain some pieces of apple stalk.
Apple is one of the ingredients in this product. We are sorry this has happened and would like to apologise for any inconvenience
If you have bought these products
Parents with any of these packs should not feed them to their baby and instead return them to or contact the shop where they bought them for a refund, with or without a receipt.
If you have questions
Parents can contact Aptamil on 1800 22 1234 or at www.aptaclub.ie
PRODUCT RECALL
FOREIGN BODY RISK
Product Code - 8520941
SMA WYSOY INFANT FORMULA 800g
BEST BEFORE DATE
| Original Batches to Recall | |
| Batch Number | Best Before Date |
| 025157651Z | 7th September 2022 |
| 025057652Z | 6th September 2022 |
| 025057651Z | 6th September 2022 |
| New Batches Subject to Recall | |
| Batch Number | Best Before Date |
| 024957651Z | 5th September 2022 |
| 015757651Z | 5th June 2022 |
| 000957651Z | 8th January 2022 |
| 928957651Z | 15th October 2021 |
| 923357661Z | 20th August 2021 |
The safety and quality of our products are our top priorities and we never compromise on the health of our consumers.
Nestlé UK and Ireland has decided, as a precautionary measure, to voluntarily recall all cans of SMA Wysoy with the above batch details as some cans have been found to contain pieces of blue plastic used to make the scoops.
Parents who feed their baby SMA Wysoy should look on the base of any cans at the best before dates or batch codes to see if they are from an affected batch.
If you have a can from one of the affected batches, please do not feed your baby with it.
Please contact the SMA Careline on 1800 931 832 from Ireland. They will arrange a full refund and be able to answer any questions you might have.
No other SMA Nutrition products are affected by this voluntary recall
The safety and quality of our products are non-negotiable priorities for our company. We sincerely apologise to our consumers for the distress and inconvenience caused by this voluntary recall.
PRODUCT RECALL
ECOVER ZERO
NON BIO LAUNDRY LIQUID
1.5 LITRE
Product Number - 84 36 118
Ecover is recalling bottles of Ecover Zero Non Bio Laundry Liquid 1.5 litres with two specific batch codes due to a safety concern. In Ireland, we recently learned that bottles with these batch codes were among Ecover Zero Non Bio Laundry Liquid 1.5 litres sold at Boots locations in (give towns/communities).
The affected bottles contain potassium hydroxide at hazardous levels that can cause the bottle to leak. Contact with the liquid could result in harm to skin and eyes, including causing skin burns or eye damage.
We are taking this risk very seriously, and we are recalling affected bottles sold and in inventory from Boots in specific locations..
Since this issue specifically affects bottles of Ecover Zero Non Bio Laundry Liquid with two batch codes, we are asking consumers of Boots Ireland to check whether they have the affected product by going to www.ecoverukrecall.com. We strongly advise those consumers who have an affected bottle not to open or use the product, and to handle any leaking bottles with gloved hands.
Further information about handling this product is on www.ecoverukrecall.com, where consumers can also organise careful collection of any affected bottles from home, following Covid-19 protocol, as well as offering refunds and additional support.
For Ireland consumers who wish to talk to a consumer representative, please call our recall hotline on +44345 130 2230 (charges will apply). Note that information and batch code confirmation is available at no charge at www.ecoverukrecall.com .
This issue only affects certain bottles of Ecover Zero Non Bio Laundry Liquid that were shipped since November 2020.
We recognise that our consumers, particularly those with sensitive skin, expect more from Ecover Zero. As an organisation that lives and breathes clean, we are deeply disappointed by this and apologise for this issue. We are resolved to working as hard we can to make this right for our consumers so we can confidently continue together in our clean world revolution.
Important PRODUCT RECALL
Boots Multivitamins 180 Tablets
Item code: 80 57 311
Batch numbers 1805 & 1806
Best Before date: 11/2022
On sale between 12th – 19th January 2021
We have identified a labelling error with this product and therefore a potential safety issue. The above listed batches contain Multivitamins and Iron tablets, labelled in error as Multivitamin, so the product is being recalled.
The safety and well-being of our customers is very important to us so if you have recently bought this product and it contains one of the above batch numbers we’re asking that you stop taking the tablets and return the product to your nearest Boots store for a full refund. The batch number and Best Before date can be found on the label of the product.
If you’ve bought this product for someone else, it’s important that you let them know about this as soon as possible.
We’re sorry for any inconvenience this may cause you. If you do have any concerns or need any further advice, then please speak to someone at your local Boots store or call the Boots Customer Care Team on 1800 509 115. Minicom users can call 1890 252 064.
IMPORTANT PRODUCT RECALL
Aptamil Multigrain & Fruit Bircher Muesli 10+ Months (275g)
Item code: 39-88-740
Best Before Date: 16.01.2021 - 28.12.2021
The Best Before Date (BDD) can be found on the back of the pack below the barcode.
This product is being recalled as a precaution because some have been found to contain pieces of apple stalk. Apple is one of the ingredients in these muesli products. We are sorry that this has happened and would like to apologise for any inconvenience.
If you have bought these products
Parents with any of these packs should not feed them to their baby and instead return them to or contact the shop where they were bought them for a refund, with or without a receipt.
If you have questions
Parents can contact Aptamil on 0800 996 1000 or at www.aptaclub.co.uk.contact-aptaclub.
IMPORTANT PRODUCT RECALL
Aptamil Multigrain Banana & Berry Baby Cereal 200g
Item code: 87-93-727
Bar Code – 5051594008342
Danone is recalling one batch of Aptamil Multigrain Banana and Berry cereal 7+ months (200g) with a best before date of 07.07.21. No other batches of this product or any other Aptamil products are affected.
We are recalling these products as a precaution because some have been found to contain small pieces of the blue plastic material used to make the packaging. We are therefore asking parents not to feed Aptamil Multigrain Banana and Berry cereal with this best before date to their babies.
The blue plastic is clearly visible in contrast to the cereal. If parents have fed their baby from one of the packs without noticing any pieces, it is very likely that the pack was not affected.
Nothing is more important to us than the quality of our products. We are sorry that this happened and would like to reassure you that this is an isolated incident linked to an equipment fault at our factory, which has now been resolved. Our factories maintain strict European and internationally-recognised standards, are regularly audited and meet all relevant legislation. We regret that this batch does not meet our usual standards and we have already taken action to reinforce our quality procedures.
This product is only sold within the UK and Republic of Ireland
What should you do?
If you have purchased Aptamil Multigrain Banana & Berry Baby Cereal with a best before date of 7th July 2021, please return it back to the store where they were purchased for a refund. Upon receipt of documentation of these returns, we will reimburse the cost of goods to you.
If parents have questions, our Careline team is available 24.7 on 0800 996 1000 or via our website at https://www.aptaclub.co.uk.contact-aptaclub. You do not need your receipt.
*Irish contact details: If parents have questions, our Careline team is available on 1800 22 1234 or via our website www.aptaclub.ie
Important Product Recall
HiPP Organic Combiotic First Infant Milk from birth 6 x 90ml Starter pack - 6968791
Incorrect declaration regarding LCPs from Fish Oil in Hipp Organic Combiotic First Infant Milk Starter Pack, 6x90ml
Best before dates: 9th January 2020, 11th March 2020, 5th April 2020.
Barcode: 4062300293717
What’s happened?
We have discovered due to a packaging error there is a small risk of some boxes not having the correct allergy information on the cardboard box, although the presence of fish oil is declared on the inner 90ml bottles. The product itself is perfectly safe and meets all nutritional and compositional requirements. As a precautionary measure, we are recalling Hipp Organic First infant milk starter pack 6x 90ml
What products are affected?
The recall only concerns Hipp Organic First infant milk starter pack 6x 90ml with a best before date of 9th Jan 2020, 11th March 2020 and 5th April 2020.
Babies who are allergic to fish are advised not to consume the product concerned.
No other Hipp products are affected.
This product is only sold within the UK and Republic of Ireland
What should you do?
If you have purchased Hipp Organic First infant milk starter pack with a best before date of 9th Jan 2020, 11th March 2020 or 5th April 2020, please return it back to your nearest Boots or Ocado retailer, or via the Hipp shop where you will be given a full refund. You do not need your receipt.
We are very sorry for any inconvenience caused and will ensure this doesn’t happen again. If you would like any further information please contact:
Hipp Organic Customer Services – 0845 050 1351 (UK) inforequest@hipp.co.uk (ROI)
Jack Wills Mug & Socks Gift set
Mens - Item code 8085447
Ladies - Item code 8085560
Affected Gift Sets Were Sold Between September 2018 and February 2019 and features the “Superior Quality” Jack Wills design print as per images.
We have been informed by Jack Wills of a potential safety issue with the ceramic mugs in these sets. In some instances, the base of the mug is cracking and separating when boiling water is applied, so, as a precautionary measure, these products are being recalled.
The safety and well-being of our customers is very important to us so we’re asking that you stop using the mug and return it to your nearest Boots store at your earliest convenience for a full refund.
If you’ve bought this product for someone else it’s important that you let them know about this as soon as possible.
We’re sorry for any inconvenience this may cause you. If you do have any concerns or need any further advice then please speak to someone at your local Boots store or call the Boots Customer Care Team on 1800 509 115. Minicom users can call 1890 252 064.
Recall Number: 01006358 Recall date: June 2019
Boots Shapers Teriyaki Houmous Chips - 8164096
Best Before Date: 8th June 2019
As part of our on-going quality monitoring programme we’ve identified that the above product may contain mustard that is not declared on the label. As this is a potential health risk for anyone with an allergy or intolerance to mustard we are advising that the product should not be eaten.
Please return it to your nearest Boots store where you’ll receive an exchange, alternative product or a refund. No other products in the range are affected.
We’re sorry for any inconvenience this may cause you. If you do have any concerns or need any further advice then please speak to someone at your local Boots store or call the Boots Customer Care team on 1800 509 115. Minicom users can call 1890 252 064.
Recall Number: 01006292
Recall notice issued: February 2019
Lynx Black with Exclusive Floating / Shower Speaker Gift Set
A small number of Lynx Black with Exclusive Floating Shower / Speaker have a defect which means the cable may overheat when charging the speaker.
The safety of the people that buy and use our products is always a priority at Unilever, so as a precaution, we are recalling this product whilst we continue to conduct an on-going and thorough investigation with the supplier. In the meantime, please do not use either the charging cable or the speaker.
The product (with barcode) being recalled is:
8710522349168 - Lynx Black with Exclusive Floating / Shower Speaker
The toiletries contained within these gift packs are not affected and are safe to use.
If you have the item listed above, or if you require any further assistance or information, please contact our Consumer Careline. If you have given it as a gift, please make the recipient aware of the issue and ask them to contact the Consumer Careline. Your statutory rights are not affected.
CARELINE FREEPHONE NUMBER:
0800 146252 (UK&NI) or 1800 946272 (Ireland)
We would like to thank everyone in advance for their co-operation and
understanding. We apologise for any inconvenience caused.
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Durex Feel Real & Durex Latex Free
Item Codes
6420397 Durex Real Feel 6
6427723 Durex Real Feel 12
6420400 Durex Real Feel 18
6427715 Durex Latex Free 12
The safety of our consumers always comes first, and this is reflected in our rigorous quality standards. We recently found that a limited number of the above condoms made earlier this year are not passing our stringent shelf-life durability tests.
Our tests have shown that some batches which are currently on the market in UK & Ireland do not pass the requirements for burst pressure towards the end of the shelf life for the product. The expiry date of the affected batches is between Dec. 2020 and Feb. 2021.
Only for the batches of condoms affected by this issue, there could be an increase in the number of condoms that burst during application or use. Always read the label which states “Should a condom leak or burst during use, seek doctor or pharmacist assistance as soon as possible, at least within 72 hrs."
There is no immediate safety concern for consumers and only a limited number of batches are affected.
In UK and Ireland, we are recalling non-latex Durex Real Feel & Durex Latex Free condoms with the batch numbers listed below.
Please return any affected product to the store where they were bought from for a full refund.
For further details please visit www.durex.co.uk or call the Durex Care Line on (01)6305429.
Recall Number 01006164 - July 2018
| Batch | Expiry Date |
Durex Real Feel 6 Pack | 1000438054 | Jan-2021 |
Durex Real Feel 12 Pack | 1000444370 | Feb-2021 |
1000474804 | Feb-2021 | |
1000444367 | Feb-2021 | |
1000433145 | Jan-2021 | |
Durex Real Feel 12 Pack | 1000419930 | Jan-2021 |
1000444367 | Feb-2021 | |
1000444367 | Dec-2020 | |
Durex Real Feel 18 Pack | 1000416206 | Jan-2021 |
1000434066 | Jan-2021 |
Babease Organic Broccoli, Parsnip & Lentils 130g
Item code: 80-19-371
Batches: BBD 02.06.2019-1
BBD 02.06.2019-2
BBD 02.06.2019-3
The supplier of this product Babease Ltd has identified a packaging fault, which could potentially lead to natural spoilage.
There have been no reported illnesses or reactions resulting from consumption of the product, however, as the comfort and wellbeing of our customers is very important to us we’re asking you to check the above batch numbers and if you have one of these pouches please contact Babease Customer Care department (Phone (+44)2076520576, email: customerservice@babease.co). They will organise a full refund and replacement for the item. Alternatively you can return the item to your local Boots store for a full refund.
We want to assure parents that no other products have been affected and items potentially affected have been isolated and removed. If you have any other queries, please do not hesitate to get in touch with the Babease Customer Care team.
July 2018
Fulfil Vitamin & Protein Bar White Chocolate & Cookie Dough 67 - 92 - 278
Best Before Date: 15th February 2019
LOT: L7318/J
The supplier of this product, Red Star Brands, has identified a potential safety issue after discovering that the affected LOT may contain small pieces of clear plastic. As the safety and wellbeing of our customers is very important to us we’re asking you not to consume products with the affected LOT number and return this to your local Boots store for refund.
We always aim to provide the best possible products and service to our customers and we’re sorry for any inconvenience this may cause you.
If you do have any concerns or need further advice please speak to someone at your local Boots store, or call Red Star Brands on 0289 0682 000 (UK) or *+353 (1) 612 0656 (ROI), or email them at: info@redstarbrands.co.uk for further information.
Accu-Chek Aviva and Accu-Chek Performa Test Strips
Affected LOT numbers:
ACCU-CHEK AVIVA Strips (50s)
• 497392
• 497391
• 496915
• 496809
• 496802
• 496807
ACCU-CHEK AVIVA Strips (10s)
• 497344
• 497392
ACCU-CHEK PERFORMA Strips (10s)
• 476597
• 476646
ACCU-CHEK PERFORMA Nano Meter Kit
• 10153116
• 10153114
• 10153115
• 10153112
• 10153111
Roche the manufacturer of these products has issued a safety recall after finding that some of the strips were giving errors or biased results.
The affected LOT numbers are listed above. If you have any of the affected strips please stop using them immediately and return them to your local Boots store for a replacement or refund, if appropriate.
We’re sorry for any inconvenience this may cause you. If you do have any concerns or need any further advice then please either speak to the pharmacist at your local Boots store, or call Accu-Chek Customer Careline on 0800 701000, or visit the www.accu-chek.co.uk website.
Recall Number: 01006119
Recall Date: May 2018
Munchkin Waterpede Bath Toy 64- 43- 079
The supplier of this product Munchkin Inc has identified a potential safety issue following an isolated incident of the toy disassembling. As the comfort and wellbeing of our customers is very important to us we’re asking you to stop using the product and contact Munchkin Inc for a replacement bath toy.
We always aim to provide the best possible products and service to our customers and we’re sorry for any inconvenience this may cause you. If you’ve bought this for someone else would you please let them know about this as soon as possible.
Please contact Munchkin Inc directly, regarding the return and replacement of the product, using the following email address: careline@munchkin.com.
Recall number: 01006118
Benefit Cosmetics Voluntarily Recalls Gimme BrowEyebrow Gel
Benefit Cosmetics is committed to the highest levels of quality and doing what’s right for our customers. Out of an abundance of caution, we are initiating a voluntary recall of our Gimme Brow product after discovering that recent batches of the product did not meet our stringent quality standards.
If applied in its normal usage on the brows, the Gimme Brow product doesn’t involve any risk. However, if it comes into contact with the eyes, it could lead to eye irritation.
We recommend that you stop using the product. For a full refund of the Gimme Brow product, please return it to your original place of purchase or contact us:
By email: GimmeBrowInfo@benefitcosmetics.com
By phone: UK: 0800 0868204
Elsewehere: +1-317-449-2302 (US Toll number for international calls)
We sincerely regret the inconvenience this recall may cause.
Boots Baby Airflow Soother 0-6 months 62-69-044
Boots Baby Airflow Soother 6 months+ 62-69-052
As part of our on-going quality monitoring programme we’ve identified a potential safety issue with the above products. The comfort and wellbeing of our customers is very important to us so we’re asking you to stop using the soothers immediately.
If you’ve bought this product for someone else, please let them know about this as soon as possible. No other soothers in this line are affected.
Please return it to your nearest Boots store where you’ll receive an exchange, alternative product or a refund.
We’re sorry for any inconvenience this may cause you. If you do have any concerns or need any further advice then please speak to someone at your local Boots store or call the Boots Customer Care team on 1800 509 115. Minicom users can call 1890 252 064.
Brother Max Carry & Hang Nightlight - Bear
Brother Max Carry & Hang Nightlight - Bunny
Brother Max Carry & Hang Nightlight - Bear
Model: 70384BL2
Barcode: 5060164670384
Boots item code: 17 15 410
Brother Max Carry & Hang Nightlight - Bunny
Model: 70391PK2
Barcode: 5060164670391
Boots item code: 17 15 429
Brother Max has identified a potential safety issue with their Carry & Hang Nightlights following an isolated incident where the product overheated.
The incident is being fully investigated and due to the potentially serious nature of the risk Brother Max has taken a precautionary decision to recall this product until further notice.
If you are in possession of one of these products, you should stop using it immediately and unplug at the mains. Then return it to your nearest Boots store for a refund.
We’re sorry for any inconvenience this may cause you. If you do have any concerns or need further advice please speak to someone at your local Boots store, or call Brother Max’s Careline on 0044 1280 878266, or email them at: family@brothermax.com for further information.
Recall number: 01005848
Recall date: May 2017
Little Live Pets Voluntary Precautionary Recall Notice
At Character Options Ltd, the safety of consumers is always top priority.
After being informed by the manufacturer Moose Toys of Australia, and purely as a precautionary measure, Character Options Ltd, has decided to voluntarily recall the Little Live Pet Lil Frog (SKU: 28217) and Lil Frog Lily Pad (SKU: 28218) products. This is due to a design defect which could cause a potential safety issue if the batteries are removed.
This voluntary recall is only limited to these two Frog products and does not impact any other items in the Little Live Pets range.
Consumers who have either of these products are asked to stop using them and arrange a return to Character Options. Although there is minimal risk of injury, they are asked not to open the Frog's battery compartment or remove the batteries. Please note that Boots only sold the Lil Frog Lily Pad product.
Moose, the makers of the product, and Character Options the distributors have made the determination, out of an abundance of caution, to issue the voluntary recall.
Please call the recall helpline: 0161 633 9808 (UK); +44 161 633 9808 (ROI). Lines open between 8.30am and 5pm, Monday to Friday or visit www.recall.moosetoys.com for information regarding the return or disposal of the product. A process has been established to offer all consumers a free replacement product. The products that are affected are shown below:
IMPORTANT SAFETY NOTICE
PRODUCT RECALL FROM LIZ EARLE BEAUTY CO.
Liz Earle Beauty Co. are disappointed to let you know about a safety issue they have discovered with SuperskinTM Concentrate for Night 2ml, an item included in Liz Earle The Botanist’s Cabinet (67-36-165).
They recently became aware that small traces of glass have been found in one batch of this product (batch number 6T). As a precautionary measure, they are recalling all products with batch numbers 6T, 6F,6P and ask you to stop using it and dispose of it. Please visit your nearest Liz Earle counter to obtain a replacement, an alternative product, or a refund.
The batch code can be found on the cap of the vial and on the outer sleeve.
Liz Earle Beauty Co. are committed to providing you with the highest quality and service always. No other products in The Botanist’s Cabinet or any other Liz Earle Beauty Co. products have been affected.
If you do have any concerns or need any further advice, then please speak to an advisor at your nearest Liz Earle Counter or contact the Liz Earle Beauty Co. Customer Centre on:
By email: naturallyactive@lizearle.com
By phone:
UK: 0800 413 318
ROI: 1800 937 540
Liz Earle Beauty Co. offer their sincere apologies for any inconvenience that may be caused. If you’ve bought this for someone else, please let them know about this as soon as possible.
Jack Wills Sleep Tee Gift Set
As part of our on-going quality monitoring programme we've identified a problem with the above product. A number of Jack Wills Sleep Tees have been sold as part of the above gift set and do not carry the warning 'Keep away from fire'. The comfort and well-being of our customers is very important to us so we're asking you to stop using the product immediately. Please return the product to your nearest Boots store where you'll receive an exchange for an alternative product or a refund.
If you've bought this for someone else would you please let them know about this as soon as possible. No other items in this line are affected.
We're sorry for any inconvenience this may cause you. If you do have any concerns or need any further advice then please speak to someone at your local Boots store or call the Boots Customer Care team on (+44) 800 915 0004. Minicom users can call (+44) 800 915 0740.
Recall date: October 2016
Recall Number: 01005713
BOTANICS ALL BRIGHT Cleanser 250ml
Item code: 49-98-928
Batch with code: 1H
We have recently discovered that a batch of Botanics All Bright Cleanser 250ml (batch 1H) does not meet our stringent quality standards and in rare cases may cause a localised skin reaction. As a precautionary measure we are recalling this batch of product and ask you stop using it and return the product to your nearest Boots store where you'll receive an exchange, alternative product or a refund. The batch code number can be found on the base of the product.
We always aim to provide the best possible products and service to our customers and we're sorry for any inconvenience this may cause you. If you've bought this for someone else would you please let them know about this as soon as possible.
If you do have any concerns or need any further advice then please speak to someone at your local Boots store or call the Boots Customer Care team on 0800 915 0004. ROI customers please call (+44) 800 509 115. Minicom users can call 0800 915 0740.
Recall date: October 2016
Recall number: 01005441
Important Product Information
Medela Pump and Save Swing Set - Item code: 6542743
Medela Swing Breast Pump - Item code: 5476860
Medela Freestyle Electrical Breast Pump - Item code: 1227513
Medela Swing-Maxi Double Electrical Breast Pump - Item code: 6097456
Our supplier (Medela) has identified a potential safety issue with the detachable power plugs that come with the above products. As a precautionary measure they have launched a voluntary replacement programme for (Type G) detachable power plugs. This replacement programme is in response to a few isolated reports in which a detachable power plug reportedly broke apart as the plug was being removed from the wall, exposing live parts. These plugs were sold with the products from 2012 to September 18, 2016.
The pumps themselves are not affected, only the detachable plugs.
As a precautionary measure, Medela asks customers to comply with the following:
1. While removing an affected power supply adapter from the socket, please remove the plug slowly and deliberately, apply as little force as possible, and handle the whole adapter with utmost attention and caution. If you apply a certain level of force, an affected detachable power plug might break apart.
2. If the detachable power plug breaks, turn off the power source before removing it from the wall. Remove the detachable power plug from the power socket and do not use it before a replacement is sent to you.
3. You may use the breast pumps Swing and Swing Maxi with batteries.
If you have an affected plug, please contact Medela immediately. They will send you a free plug replacement as soon as possible. Please keep the power supply base, which is not affected. You can register online for your free plug at www.medela.com/ukplug or contact Medela Customer Service at 0044 (0)161 776 0400.
Important Product Recall
Boots Kids Sunglasses
Style: BOK002F
Item code: 64 11 665
As part of our ongoing quality monitoring we have identified that the Boots Kids Sunglasses (BOK002F) are not of the standard we would expect.
We’ve found that in some cases the product has developed a defect, leading to the flower detaching from the frame and exposing a screw, which may present a potential safety issue. Please note the item code can be found on the arm of the product.
As the sunglasses are not of the high standard we expect, we’re asking that if you have bought this product that you return it to your nearest Boots store for a refund.
If you’ve bought the item for someone else would you please let them know about this as soon as possible.
We’re sorry for any inconvenience this may cause you. If you do have any concerns or need any further advice then please speak to someone at your local Boots store or call the Boots Customer Care Team on (+44) 800 915 0004. Minicom users can call (+44) 345 070 80 91.
Recall Number: 01005644
Recall Date: July 2016
Important Product Recall
Babymoov Swoon Up Bouncer
Item code: 6501435
As a precautionary measure, and to ensure optimum safety in the use of its products, Babymoov is recalling its Swoon Up bouncer in order to make a minor modification.
Babymoov has noted a potential risk of the product’s central screw coming loose, which could lead to a lack of stability in the seat.
The products concerned are those with the following batch numbers which is printed on the top
right-hand corner of the care label (& next to the barcode on the outer packaging).
Affected batch numbers:
Zinc Aluminium
4814-0462 4814-0464
4614-0461 4814-0462
3615-1089 4614-0463
2515-1087 3615-1088
1215-0675 2115-1086
1215-0674 1215-0677
0315-070A 1215-0676
0216-1761
This problem can be rectified by carrying out a repair. Customers who have purchased one of the two affected Swoon Up models (Zinc or Aluminium) are invited to contact Babymoov’s
Customer Service department by email at: swoonup@babymoov.com
You will be given details of the repair procedure.
Your enquiries will be dealt with as quickly as possible.
You can also call 0800 520 0462 between 8:00-4:00 Mon-Fri
We appreciate your understanding.
Recall date: July 2016
Important product recall
Nutrition Cyclone Milk 330ml
5971659 (Chocolate)
5971667 (Strawberry)
GSK Consumer Healthcare is recalling all MaxiNutrition® Cyclone Milk 330ml product, in all flavours, from consumers and retailers within the UK & Ireland. The decision to recall has been taken following an investigation after the company received some complaints regarding the safety of the product.
In a small number of bottles, some of the creatine in the drink has recrystallised and may be found in the product.
The quality of their products and safety of consumers is of paramount importance to GSK Consumer Healthcare. The company is investigating all reported incidents and undertaking a comprehensive review of the product formulation in order to resolve the issue.
No other MaxiNutrition® products are affected by this action. This only applies to MaxiNutrition® Cyclone Milk 330ml, ready to drink strawberry and chocolate flavours.
We would ask that you kindly return any MaxiNutrition® Cyclone Milk 330ml to your local Boots store for a full refund.
Consumers with any queries or concerns can contact GSK Consumer Healthcare Customer Relations at 1800 508 666, customer.relations@gsk.com or visit www.maxinutrition.com
We apologise for any inconvenience caused by this issue.
Recall number: 01005252
Recall date: March 2015
Important product recall
Florence Anne Diffusers
Patchouli & Clove Item code 19-80-777
Blackcurrant & Fig Item code 19-81-951
Grapefruit & Lime Item code 19-82-249
As part of our ongoing quality monitoring programme we've identified an issue with the diffusers. We have discovered that some of the reeds show evidence of mould growth on them.
This is not a safety issue and the mould can be removed, however, we don't want our customers to purchase anything from us that's in less than perfect condition. Therefore we're asking that if you have purchased one of these diffusers you check your item and if you find any sign of mould on the reeds please return the complete set to your nearest Boots store for an alternative gift or a refund.
We're sorry for any inconvenience this may cause you. If you do have any concerns or need any further advice then please speak to someone at your local Boots store or call the Boots Customer Care Team on 1 890 708 091. Minicom users can call (+44) 800 915 0740.
Important product recall
Plum Stage 2 Bread & Butter Pudding 100g
Item code 49 96 704
Best Before Date: 15th January 2015
As part of their quality monitoring programme the manufacturer has identified a problem with a recent batch of this product. They have discovered that a small number of pouches within the batch were under processed, causing them to appear swollen and unsuitable to be consumed.
We don't want our customers to purchase anything from us that's in less than perfect condition. Therefore if you have purchased this product and it has a Best Before Date of 15th January 2015 we're asking that you return it to your nearest Boots store for a replacement or a refund.
We're sorry for any inconvenience this may cause you. If you do have any concerns or need any further advice then please speak to someone in the store or call Plum's Customer Care Team on (+44) 800 157 7123 between 8.00am - 6.00pm.
Recall number: 01001667
Recall date: May 2014
Important product recall
Hope & Greenwood Hot Chocolate Set - Item code 15-87-560
As part of our ongoing quality monitoring programme we've discovered a potential safety issue with the glass mugs in this set. We've found that in some cases the mugs are cracking if boiling water is applied to the glass, so, as a precautionary measure, we're recalling this product.
The safety and well-being of our customers is very important to us so we're asking that you stop using the mug and return it to your nearest Boots store at your earliest convenience. Please either return the complete set if you haven't used it yet, or just the mug if the other contents have already been used. Once you return this to us we can arrange for an exchange for another product or a full refund, whichever you prefer.
If you've bought this product for someone else it's important that you let them know about this as soon as possible.
We're sorry for any inconvenience this may cause you. If you do have any concerns or need any further advice then please speak to someone at your local Boots store or call the Boots Customer Care Team on 1 890 708 091. Minicom users call (+44) 800 915 0740.
Recall number: 01001553
Recall date: January 2014
Important product recall
Ted's Grooming Room In Safe Hands Gift Set - Item code 12-74-953
As part of our ongoing quality monitoring programme we've identified a problem with this product. We have discovered that some of the bottles of cologne within the gift set have a faulty lid and the contents could leak if laid flat.
We don't want our customers to purchase anything from us that's in less than perfect condition. Therefore if you purchased this item before 26th November we're asking that you open the set and check the bottle of cologne. If you find any sign of leakage, or fault with the lid, please return the complete set to your nearest Boots store for an alternative gift or a refund.
We're sorry for any inconvenience this may cause you. If you do have any concerns or need any further advice then please speak to someone at your local Boots store or call the Boots Customer Care Team on 1 890 708 091. Minicom users can call 0800 915 0740.
Recall number: 01001530
Recall date: November 2013
Important product recall
Boots Pharmaceuticals Chesty Cough Relief Oral Solution 150ml (item code: 30-07-332)
Boots Pharmaceuticals Dry Cough Relief Oral Solution 150ml (item code: 23-36-154)
Boots Pharmaceuticals Mucus Cough Relief Oral Solution 150ml (item code: 48-96-149)
Boots Pharmaceuticals Paracetamol 6 years Plus Suspension 200ml (P) (item code: 77-86-476)
Boots Pharmaceuticals Ibuprofen Syrup 3 months Plus Oral Suspension Strawberry Flavour 100ml (item code: 29-98-009)
Boots Pharmaceuticals Tickly Cough Relief Oral Solution 150ml (GSL) (item code: 47-08-776)
Boots Pharmaceuticals Paracetamol 3 Months Plus Suspension 120mg/5ml Strawberry Flavour 100ml (GSL) (item code: 21-39-839)
Boots Pharmaceuticals Paracetamol 3 Month Plus Suspension120mg/5ml Strawberry Flavour 200ml (P) (item code: 77-38-382)
Boots Pharmaceuticals Paracetamol 6 years Plus Suspension 100ml (P) (item code: 21-39-901)
Boots Pharmaceuticals Baby Cough Syrup 3 months Plus 100ml (GSL) (item code: 23-16-021)
Boots Pharmaceuticals Gripe Mixture 1 month Plus 150ml (GSL) (item code: 23-18-415)
We've discovered a potential manufacturing fault with the tamper seal on some Boots Pharmaceuticals liquid medicines which might result in small pieces of plastic being found in the medicine. Please note this potential issue affects products bought from October 2011 onwards. The health and safety of our customers and patients is always our highest priority so we have taken the decision to ask customers to return these products to our stores for a refund or replacement with a similar item.
We're sorry for any inconvenience this may cause our customers and would like to offer our reassurances that these actions are taken as a precaution while we fully investigate the situation.
If you've bought any of the products for someone else would you please let them know about this as soon as possible.
If you do have any concerns or need further advice then please speak to the pharmacist at your local Boots store or call the Boots Customer Care Team on 1 890 708 091. Minicom users can call 0800 915 0740.
Recall date: November 2013
Important product recall
Wartie Wart & Verruca Remover
Item Code 17-65-167
Batch Code: 001-13
YouMedical who manufacture the Wartie Wart & Verruca remover, have discovered a potential safety issue with the above product. This affects batch 001-13 and as a precaution all units from this batch are being recalled.
If you have used the product according to the instructions of use and have experienced no immediate side effects there is nothing to worry about. However if you have purchased the product since November 2013, please stop using it immediately. On return of the product, please ensure the activator lock is in the locked position. Please return it to your nearest Boots store where you'll receive a refund. If you've bought this for someone else would you please let them know about this as soon as possible.
If you have further questions concerning the product, please contact YouMedical on their free phone number 0800 0461977
(Mon - Fri 8am to 6:30pm, Sat 9am to 2pm).
YouMedical apologise for any inconvenience this may cause, and reiterate their commitment to providing the highest quality products.
Recall number: 01001525
Recall date: November 2013
Important product recall
Toni & Guy Jumbo Tongs
Item Code: 53-26-885 TGIR1921UK
Batch Code: 1613 & 2623
HOT (UK) Ltd. who manufacture the Toni&Guy 38MM Jumbo Tongs, have discovered a potential safety issue with the above product. They've found that in some cases, the handle of the product can separate and the power cord may become detached. Please note this potential issue only affects batch code 1613 and 2613 from June 2013 onwards.
To help you see if your Tongs are affected, you can find the batch code stamped into the handle close to the supply cord entry. If you have an affected product please stop using it immediately and contact HOT (UK) Ltd. on their helpline or email address noted below. If you've bought this for someone else would you please let them know about this as soon as possible.
If your Jumbo Tongs aren't from the affected batch please be reassured that your product is unaffected and is safe for use.
Alternatively, you can return the Jumbo Tongs to your nearest Boots store for an exchange or refund.
Helen Of Troy (HOT UK Ltd.) can be contacted on 0844 243 5225 (8am to 5pm Mon- Fri), or at hot@productservice.co.uk
HOT (UK) Ltd. apologise for any inconvenience this may cause you.
Recall number: 70131045
Recall date: November 2013
Important product recall
St. Tropez Instant Tan Face & Body Spray
Light/Medium
Item Code: 16-48-179
Medium/Dark
Item Code: 16-48-187
St. Tropez have recently been made aware that a very small number of customers have experienced inhalation issues with the newly launched cosmetic product, St.Tropez Instant Tan Wash Off Face & Body Spray* (100ml) in light/medium and medium/dark, when used under certain circumstances. This cosmetic, bronzing effect product has been launched in the last 7 weeks and as a precautionary measure, St.Tropez has decided to initiate a voluntary recall of the product.
Whilst the number of customers experiencing inhalation issues is very small, we would like to invite any customers who have purchased the product to return it to their nearest Boots store for a full refund or exchange.
If you've bought this for someone else would you please let them know about this as soon as possible. St.Tropez Instant Tan Wash Off Face & Body Lotion (100ml) is not affected by this voluntary recall, nor are any of their other products.
We're sorry for any inconvenience this may cause you. If you do have any concerns or need any further advice then please contact St. Tropez Customer Services on 0800 0234966.
St. Tropez apologise for any inconvenience this may cause our customers and offer our reassurances that these actions are taken as a precaution, whilst we undertaken a full review.
Recall number: 01001509
Recall date: November 2013
*[ bar codes: 5 060022 307469 and 5 060022 307483 for light/medium and medium/dark]
Important product recall
We recently undertook a recall of SEVENTEEN Instant Glow Bronzing Spray and Soltan Beautiful Bronze Wash Off Instant Bronzer after a small number of customers experienced an adverse respiratory reaction following application. With the wellbeing and trust of our customers in mind, we have taken a decision to remove from sale two additional aerosol based self-tanning products, including Soltan Beautiful Bronze Self-Tan Dry Mist Spray and No 7 Perfectly Bronzed Self-Tan 360, whilst we conduct a full investigation into the concerns raised.
We would like to reassure our customers that this is purely a precautionary measure whilst we thoroughly investigate the situation. We once again confirm that these products meet all required safety and quality standards.
We apologise for any inconvenience this may cause, but hope our customers understand that their wellbeing is our first priority. Whilst the number of customers experiencing reactions is very small, we would like to invite any customers who have recently purchased them to return them to their nearest Boots store for a full refund.
SEVENTEEN Instant Glow Bronzing Spray (23-69-281) and Soltan Beautiful Bronze Wash-Off Bronzer (76-74-368/10-44-540)
As part of our ongoing quality monitoring programme we've identified a problem with the above products. In a very small number of cases it has been found that there's a possible safety issue to our customers. The comfort and wellbeing of our customers is very important to us so we're asking you to stop using the spray immediately. Please return it to your nearest Boots store where you'll receive an exchange, alternative product or a refund.
If you've bought this for someone else would you please let them know about this as soon as possible.
We're sorry for any inconvenience this may cause you. If you do have any concerns or need any further advice then please speak to someone at your local Boots store or call the Boots Customer Care Team on 1 890 708 091. Minicom users can call 0800 915 0740.
SEVENTEEN Recall Number: 01001435
Soltan Recall Number: 01001436
Recall date: July 2013
Important product recall
Filtrete™ Ultra Quiet Compact Air Purifier (FAP00-RS-2) and replacement filters (FAPF00)
We have been advised by 3M, that they are recalling their Filtrete™ Ultra Quiet Compact Air Purifier (FAP00-RS-2) and its replacement filters (FAPF00) because, on rare occasions, the device may overheat. For this reason 3M have decided to voluntarily recall this product.
If you have this product we urge you to immediately unplug it and stop using it. Please call the Filtrere Customer Helpline on 08001218692 or visit www.filtrete.co.uk/FAP00-RS-2webcontactform to find out how to return the product and how to arrange delivery of your replacement.
3M apologises to customers for the inconvenience and will replace recalled products with the Filtrete Ultra Quiet Compact Air Purifier FAP01-RS-2 model - an upgraded replacement.
If you also have any spare FAPF00 filters (other than the one supplied with the machine), they will be replaced with FAPF02 filters for your new model.
No other models of Filtrete™ Air Purifiers are affected by this recall.
Important product recall
Boots Hot Water Bottles
We've discovered a potential safety problem with Boots hot water bottles, bought between October 2005 and January 2007.
Because our customers' safety is important to us we've stopped selling the affected Boots hot water bottles and we're asking customers to return them to us. We're taking this measure because we've identified that there is a risk of the bottle splitting during use.
The affected hot water bottles were all manufactured in 2005 and were coloured in cream, blue and red. To check if you have one of the affected hot water bottles, please look at the circle on the back of the neck of the bottle. If the number moulded in the inner circle is 05, please stop using this product and return it to your nearest Boots store where you'll receive a replacement.
If your hot water bottle is inside a cover, you only need return the hot water bottle for an exchange, as the cover isn't affected. If you've bought this item for someone else would you please let them know about this as soon as possible.
Should you have any queries, please speak to someone at your local Boots store or call the Boots Customer Care Team free from a BT or Eirecom landline on:
United Kingdom: 0345 070 8090
Minicom users: 0800 915 0740
Republic of Ireland: 1 890 708 091
Minicom users: 1800 777 666
We're very sorry for any inconvenience this may cause you.
Important product recall
Boots Microwarmer Sold between 1997 and 1999 (item code: 46-05-349)
If you are still using a Boots Microwarmer you are at risk of personal injury. The risk increases as the product gets older. If you have one please stop using it immediately and return it to your nearest Boots store for a full refund.
If any of your friends or family have a Boots Microwarmer, please ask them to return it to us immediately.
If you have any questions, please ask a member of the Boots store team.
If you can't get to a Boots store, please contact Boots Customer Care on:
United Kingdom: 0345 070 8090
Republic of Ireland: 1 890 708 091
Email: btc.cshelpdesk@boots.co.uk
We apologise for any inconvenience caused.
Recall notice issued: 10/2001
Microwarmer item codes: 24-05-512 & 31-32-765
Important product recall
Boots Travel Kettle (item code 59-03-718)
As part of our ongoing quality-monitoring programme we've discovered a problem with this product. We've found that under certain conditions the switch can develop a fault allowing the kettle to boil longer than expected, so as a precautionary measure, we're recalling this product from our customers.
The safety and wellbeing of all our customers is very important to us so we're asking you stop using the kettle immediately. Please return it to your nearest Boots store where we'll offer you another product or a full refund.
If you've bought this product for someone else would you please let them know about this as soon as possible.
Boots apologise for any inconvenience. If you need any further advice then please speak to someone at your local Boots store or call the Boots Customer Care Team on 1 890 708 091.
Minicom users can call 0800 915 0740.
Important product recall
Umberto Giannini Big Blow Out dryer (Item: 5537029)
As part of our ongoing quality-monitoring programme we've discovered a problem with this product. We've found that under certain conditions the internal motor of the dryer can develop a fault allowing pieces of plastic to fall from the nozzle of dryer in use. So, as a precautionary measure, we're recalling this product from our customers.
The safety and wellbeing of all our customers is very important to us so we're asking that if you've bought this dryer since October 2010 please stop using the dryer immediately. Please return it to your nearest Boots store where we'll offer you an alternative product or a full refund.
If you've bought this product for someone else would you please let them know about this as soon as possible.
Boots apologise for any inconvenience. If you need any further advice then please speak to someone at your local Boots store or call the Boots Customer Care team on 1 890 708 091.
Minicom users can call 0800 915 0740.
Important product recall
Strimar - Isotonic 100ml
Batch Numbers: FE1248b & FE1249
Item Code: 44-69-135
Church & Dwight UK LTD have brought to our attention that two batches of Strimar – Isotonic 100ml, a natural isotonic sea water nasal spray, has had to be quarantined as it's unsuitable for sale. These batches (FE1248b and FE1249) may contain some microbiological contamination, which would have no impact for the majority of users. It could cause some users (for example, those who have had nasal or sinus surgery or who have a weaker immune system) to experience symptoms, which may lead to seeking medical advice.
As Boots and Church & Dwight UK LTD consider the health and safety of customers our number one priority, we've taken the decision to recall the affected batches immediately.
The only batch numbers affected are FE1248b and FE1249 of Strimar – Isotonic 100ml.
Please return this to any Boots store, at your earliest convenience, where our people in store will happily offer an exchange, for an alternative product, or a full refund.
If you've bought this product for someone else would you please let them know about this as soon as possible.
We're sorry for any inconvenience this may cause you. If you do have any concerns or need any further advice then please speak with Church & Dwight directly on 0800 055 6993.
Recall number: 01001107
Recall date: December 2011
Important product recall
No7 Completely Quenched Moisturising Body Lotion
Batch 1KK
Item Code 59-66-280
As part of our ongoing quality monitoring programme we've identified a problem with the above product. In a very small number of cases it has been found that an incorrect formulation is in the tube. The comfort and wellbeing of our customers is very important to us so we're asking you to stop using any affected product immediately and return it to your nearest Boots store where you'll receive an exchange, alternative product or a refund.
To check if you've any of the affected batch you'll find the code embossed on the crimp at the end of the tube. The batch number is imprinted into the plastic although it might be difficult to see. If the code is 1KK, then please return the tube to us. If you can't read the batch number then, of course, we'll still be happy for you to return this to any store.
If you've bought this for someone else would you please let them know about this as soon as possible. No other batch or No7 product is affected by this recall.
We're sorry for any inconvenience this may cause you. If you do have any concerns or need any further advice then please speak to someone at your local Boots store or call the Boots Customer Care team on 1 890 708 091. Minicom users can call 0800 915 0740.
Recall number: 1001122
Recall date: January 2012
FOOD RECALL ALERT
One batch of Cow & Gate Cheesy Broccoli Bake
10+ months, 250g jars
We are recalling one batch of Cheesy Broccoli Bake (10+ months) 250g jars because small pieces of a thin blue rubber glove have been found in some jars in this batch. No other batches of this product or any other Cow & Gate products are affected.
Cow & Gate Cheesy Broccoli Bake (10+ months)250g jars
Batch code: 28122020
Best before date: 28/12/2020
The batch code and best before date can be found on the lid of the jar.
What you should do if you have bought this product
We are sorry that these jars do not meet our usual high quality standards and for any inconvenience this recall may cause. These jars do not pose a healthrisk, but we are recalling them as they do not meet our usual high quality standards.
•Check if your jar has the best before date of 28/12/2020. If so please do not feed it to your baby
•Instead, return the product to the store, with or without a receipt, for a full refund
If you have any questions
If you would like to speak to us about this, our Careline is available 24/7 on 1800 570570
