Call us

To help us deal with your query, please call the most relevant number below. We aim to resolve the majority of queries on the first call, however, for more serious enquires this may take longer.

For details on store opening times, telephone numbers and locations, use our store locator.

Store & pharmacy enquiries

This helpline is for:

  • In-store stock enquiries
  • Store enquiries
  • Pharmacy services
  • In-store services
  • Feedback about your experiences in store or with a particular product

Call 1 890 708 091 enquiries

For all enquiries to do with, including:

  • Orders & deliveries
  • Boots Advantage Card points earned on orders
  • Online stock enquiries

Call 1 890 200 008

Boots Advantage Card enquiries

This helpline is for enquiries relating to Boots Advantage Card and other loyalty schemes.

It isn’t for queries regarding points earned on a order.

Call 1 890 200 085

Boots app enquires

This helpline is for any queries involving our new Boots app.

Call 1 890 837 964

Please note all calls will be recorded or monitored for quality and training purposes.

1 890 numbers (LoCall rate) call charges will vary depending upon your provider. Calls from mobiles, payphones and charge cards may cost more.

Boots Customer Care opening hours

Standard opening hours

Monday to Friday: 8:30am – 7pm

Saturday & Sunday: 8:45am – 5pm

Bank holidays: 9am – 4pm

Christmas Day & Easter Sunday: Closed

Email us

We aim to respond to all emails within two working days, but during busy times of the year it can take us longer. If your enquiry is urgent please call us on the appropriate contact number above.

Alternatively, you can use this email address: 

To enable us to comply with the Data Protection Act 2003, it would help if you included sufficient information in your email to enable us to confirm your identity, such as your current address, date of birth, order number etc.

We hope to quickly resolve all customer complaints and our Customer Care team are here to help. If you’ve made a complaint about an online purchase and aren’t happy with our proposed resolution, you can raise a complaint on the EU’s Online Dispute Resolution website.