Contact us
We’re here to help, so please find the most relevant way to get in touch below
Please note: we're currently receiving a high volume of calls and are working hard to bring down wait times. We apologise for the delay.
FREQUENTLY ASKED QUESTIONS
You can track each parcel separately using the link on your despatch email, or by logging into your account.
Log in to your account by clicking 'log in/register' at the top of the page and enter your email address and password. Click 'Order history' and select the order number you wish to track. The name of the delivery company will appear in the 'parcel delivery' section, see below for details on how to track each one:
- The current status of your parcel(s) will be shown in the 'Parcel delivery' section
- Once your parcel(s) is despatched a 'Track your parcel with the delivery carriers here' link will be displayed next to each parcel
- Click the link and the delivery company's website will open in a new window (page) and display the current status of your parcel
- For detailed tracking events click on your parcel ID
Your order may be despatched in more than one parcel and arrive at different times and on different days so please remember to track each one separately.
Collect from store parcels
If you have provided a mobile number with your order you will receive a text when they are available for collection.
There are two ways you can return an item purchased from boots.ie.
1. Return to your local store
Take the item(s) and order number, located on your confirmation email, to your local store. A store colleague will request to see your email so remember to bring it with you. We’ll refund the amount back to the original payment method in line with our refund policy and you will receive a refund email confirming your return.
2. Return free by post
Download and complete the boots.ie returns form. Cut out the returns label at the bottom of the return form, place the Boots returns address on the front of the parcel and complete the sender’s details and attach it to the back of the parcel.
Include the rest of the completed form in the parcel with the items you are returning.
Take the package to your local post office and ask for proof of postage. You will receive a refund email once we have processed the return.
If you experience an allergic reaction to a product you have purchased online please send the item back using our free returns methods and tick the return reason as 'allergic reaction'. Once the item has been returned please allow 14 working days for us to contact you for further information.
If you have purchased the items in store please return the products back to your local Boots store with the items and inform them of the reaction you have received to the product.
To amend your address details online please click here. For added security you will then be asked to enter the last three digits of your Boots Advantage Card number.
Click and Collect
Place an order online, in store, over the phone or with the Boots app and pick it up at one of our selected stores. Your nearest available store will be shown at checkout and you'll be sent a text when your order is ready for collection.
Standard
Usually delivered within 4 working days 8am - 9pm. Free when you spend £25 or more.
Free delivery on orders over £25 in a single transaction excluding gift boxing, infant formula, other shops and Boots services (insurance and opticians). Orders containing bulky/heavy items or super heavy items are not available for free delivery. Please see details below.Pre-orders will be delivered within 4 working days after stock arrives in our warehouse.
Named day
You can select a named weekday up to 14 days in advance for your order to be delivered. Usually delivered between 8am and 9pm.
Next day
Available in selected stores. The earliest delivery date for these orders will be shown at the checkout. Next day delivery is not available on medicines, these are shown with the green pharmacy cross symbol. Usually delivered between 8am and 9pm.Saturday. Available on orders placed before 4pm. Usually delivered between 7am and 1pm.
BFPO
Orders must not contain aerosol products or bulky/heavy items. The charge for BFPO delivery includes the cost of delivering your parcel to the BFPO sorting office and the charge applied for delivery to your chosen addressHeavy/Bulky itemsOrders containing bulky/heavy items are not available for free delivery and are usually delivered within 5 working days.Super heavy items (over 50kg)Orders contains super heavy items are not available for free delivery. Normally these items will be delivered to you within 5 working days. For some items you may be contacted by the supplier to arrange a convenient delivery date and time.
You can track each parcel separately using the virtual assistant available on the website displayed in the bottom right hand side of this web page. Ask the virtual assistant 'where is my order?' and then enter your order number to receive your updated order information.
You can speak to the Store Manager directly about the problem. Use our store locator to find the contact details of the store. If your complaint is about the Store Manager, please contact us using the number below.
GET IN TOUCH WITH OUR TEAM
We're currently receiving a high volume of calls and are working hard to bring down wait times on our phone lines. We apologise for the delay and ask that you only contact us for urgent enquiries.
To help us deal with your query, please call the most relevant number below. We aim to resolve the majority of queries on the first call, however, for more serious enquiries this may take longer.
For details on store opening times, telephone numbers and locations, use our store locator.
Store enquiries & feedback
Use the store locator for:
- Opening hours
- Services available
For feedback about your experience, please select Further help below.
Call 1 890 708 091
Boots.ie enquiries
Use the links in Further help for
- Boots.ie account enquiries
- Orders & deliveries
- Boots Advantage Card queries
Call 1 890 200 008 or 1 800 719 824
Boots app
Any queries related to the Boots app
Call 1 800 812 245
Boots Advantage Card
Enquiries about the Boots Advantage Card and loyalty schemes. For enquiries about points earned on a boots.ie order, please call the number below.
Call 1 890 200 085
Boots Photo
Enquries about the Boots Photo services
Call +44 3330 151 237
Boots Customer Care opening hours
Standard opening hours
Monday to Friday: 8.30am - 7pm
Saturday & Sunday: 8.45am- 5pm
Bank Holidays: 9am - 4pm
Christmas Day & Easter Sunday: Closed
Please note all calls will be recorded or monitored for quality and training purposes. 1 890 numbers (LoCall rate) call charges will vary depending upon your provider. Calls from mobiles, payphones and charge cards may cost more.
Or, email us
Alternatively, you can use this email address: Boots.customercare_team@boots.co.uk
To enable us to comply with the Data Protection Act 2003, it would help if you included sufficient information in your email to enable us to confirm your identity, such as your current address, date of birth, order number etc.
We hope to quickly resolve all customer complaints and our Customer Care team are here to help. If you’ve made a complaint about an online purchase and aren’t happy with our proposed resolution, you can raise a complaint on the EU’s Online Dispute Resolution website.
