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Help Topics


Contact us

Contact us, we're here to help

At Boots, we aim to provide you with the right help at the right time, so whatever your reason for contacting us you will find the relevant ways to get in touch below:

Call us

To help us deal with your query, please call the most relevant number below. We aim to resolve the majority of queries on the first call, however, for more serious inquiries this may take longer. For help with our new Boots App please call 1890 837964.

For details on store opening times telephone numbers and locations use our store selector.

Store & Pharmacy
enquiries

This helpline is for:

  • In-store stock enquiries
  • Store enquiries
  • Pharmacy services
  • In-store services
  • Feedback about your experiences in-store or with a particular product
Call 1 890 708 091

Boots.ie
enquiries

All enquiries to do with boots.ie, including:

  • Orders & deliveries
  • Boots Advantage Card points earned on orders
  • Online stock enquiries
Call 1 890 200 008

Boots Advantage
Card enquiries

Enquiries relating to Boots Advantage Card and loyalty schemes; it does not include queries regarding Boots Advantage Card points earned on a boots.ie order.

Call 1 890 200 085

Boots Customer Care opening hours

Monday to Friday: 8:30am - 7pm

Saturday and Sunday: 8:45am - 5pm

Bank holidays: 9am - 4pm

Christmas Day and Easter Sunday: Closed

Please note all calls will be recorded or monitored for quality and training purposes.

1 890 numbers (LoCall rate) call charges will vary depending upon your provider. Calls from mobiles, payphones and charge cards may cost more.

Email us

We aim to respond to all emails within two working days, however, if your enquiry is urgent please call us on the appropriate telephone number above.

Click here to send us an email

Alternatively, you can use this email address Boots.customercare_team@boots.co.uk
To enable us to comply with the Data Protection Act 1998, it would help if you included sufficient information in your email to enable us to confirm your identity.
At this busy time of year it can take us longer to respond to emails, have you tried to contact us on the numbers above?

We hope to quickly resolve all customer complaints and our Customer Care team are here to help. If you've made a complaint about an online purchase and are not happy with our proposed resolution, you can raise a complaint with the EU's Online Dispute Resolution website.

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Contact us, we're here to help

At Boots, we aim to provide you with the right help at the right time, so whatever your reason for contacting us you will find the relevant ways to get in touch below:

Call us

To help us deal with your query, please call the most relevant number below. We aim to resolve the majority of queries on the first call, however, for more serious inquiries this may take longer. For help with our new Boots App please call 1890 837964.

For details on store opening times telephone numbers and locations use our store selector.

Store & Pharmacy enquiries

This helpline is for:

  • In-store stock enquiries
  • Store enquiries
  • Pharmacy services
  • In-store services
  • Feedback about your experiences in-store or with a particular product
Call 1 890 708 091

Boots.ie enquiries

All enquiries to do with boots.ie, including:

  • Orders & deliveries
  • Boots Advantage Card points earned on orders
  • Online stock enquiries
Call 1 890 200 008

Boots Advantage Card enquiries

Enquiries relating to Boots Advantage Card and loyalty schemes; it does not include queries regarding Boots Advantage Card points earned on a boots.ie order.

Call 1 890 200 085

Boots Customer Care opening hours

Monday to Friday: 8:30am - 7pm

Saturday and Sunday: 8:45am - 5pm

Bank holidays: 9am - 4pm

Christmas Day and Easter Sunday: Closed

Please note all calls will be recorded or monitored for quality and training purposes.

1 890 numbers (LoCall rate) call charges will vary depending upon your provider. Calls from mobiles, payphones and charge cards may cost more.

Email us

We aim to respond to all emails within two working days, however, if your enquiry is urgent please call us on the appropriate telephone number above.

Click here to send us an email

Alternatively, you can use this email address Boots.customercare_team@boots.co.uk
To enable us to comply with the Data Protection Act 1998, it would help if you included sufficient information in your email to enable us to confirm your identity.
At this busy time of year it can take us longer to respond to emails, have you tried to contact us on the numbers above?

We hope to quickly resolve all customer complaints and our Customer Care team are here to help. If you've made a complaint about an online purchase and are not happy with our proposed resolution, you can raise a complaint with the EU's Online Dispute Resolution website.

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  • Boots supports the Irish Cancer Society