Returns

How do I track the status of my return?

If you have returned a product to us the 'returns’ section of the relevant ‘order history’ page in your account will show you the status. These are some of the statuses you may see:

  • 'Refund actioned' - This shows you that your refund has been completed. Please allow up to 14 days for the credit to appear in your account. If you request a replacement and we have no stock, we'll give you a refund. You will receive an email to confirm this
  • 'Replacement actioned' - This shows you that your replacement order has been created. You'll receive an email to confirm this. We'll also send you another email when we despatch it
  • 'Cancelled' - If you see this status you should have been contacted by Boots Customer Care to explain why we aren't able to process the return
What is your returns policy?

You can return any unwanted products free of charge within 35 days for a refund or replacement. Unfortunately we aren't able to exchange products. Any Boots Advantage Card points collected against any product(s) you return for a refund will be removed in accordance with the Advantage Card terms and conditions. When returning health and fitness equipment, please disassemble it prior to collection to assist our couriers.

This does not affect your statutory rights.

How do I return a product bought from boots.ie?

There are two ways you can return a product bought from boots.ie*:

  • Return to your local store

Just take the product and the paperwork from your order in to store and we'll refund it back to the original payment method

  • Return free by post

Complete the paperwork from your order. Package your product(s) safely with the completed paperwork and attach the prepaid returns label. Send the package by post and ask for proof of postage

Please allow up to 14 days for the credit to appear in your account.

If you need another copy of the returns note please click here to download a pdf version.

If you need to return heavy or large products, please contact Boots Customer Care for assistance.

*If you have placed an in store order, you must return it to any Republic of Ireland store

How long does it take to get a refund?

If you've asked for a refund we'll credit the account you used to pay for your order. Please allow up to 14 days for this credit to appear on your account. This includes orders that have been paid for with Boots Advantage Card points.

We'll email you when this happens and you can also check your return in the relevant order page in the 'order history' section.

How can I track my return?

When sending a package by post you'll be given a receipt for the parcel you're returning, please keep this safe. Once we receive the parcel and process your return, you'll receive an email. We may contact you before processing the return. You can also see the return has been processed in the relevant order page in the ‘order history’ section when you log in to your account.

How do I dispose of electrical waste, electronic equipment and batteries?

Waste Electrical and Electronic Equipment (WEEE) and waste batteries must never be placed in your waste disposal or recycling bins.

When you buy a new electrical (mains or battery) product from Boots you can return a similar unwanted product to us for recycling free of charge within 30 days of the purchase. You can do this in a number of different ways:

  • By calling our freephone number 1 800 411 070 so we can arrange for a pre-paid label to be sent to you so the product can be returned to us free of charge. We can also arrange a collection for you if that’s more convenient
  • You can hand the product into one of our Boots shops. You’ll need to take with you your unwanted product and the paperwork that was in the order

If you prefer, you can also take the product to your local civic waste collection facility.

What are the terms and conditions of Boots brand nappies money back guarantee?

The money back guarantee is on Boots brand nappies only. If you’re not 100% happy with your purchase within 14 days we will give you a full refund (available on all Boots brand nappies). To claim your refund, please return your product to any Boots store with your original till receipt or online invoice (photocopies will not be accepted). Boots Advantage Card points collected on the nappies will be deducted from your Advantage Card account. This does not affect your statutory rights. 

Boots reserves the right to remove this offer without notice.

Data protection: Boots will not pass on personal details to third parties and your information will only be used for refunding purposes. The refund given will be for the price on the receipt at the time of purchase in any Boots store or at boots.ie.

Please contact Boots Customer Care if you have any enquiries. Local call charges apply.

The money back guarantee is open to all Republic of Ireland residents and effective as of 24 June 2015. This does not affect your statutory rights.

What are the terms and conditions of Boots brand skincare money back guarantee?

The money back guarantee is on Boots brand baby skincare and cotton wool only. If you are not 100% happy with your purchase within 14 days we will give you a full refund (available on all Boots brand baby skincare and cotton wool). To claim your refund please return your product to any Boots store with your original till receipt or online invoice (no photocopies will be accepted). Boots Advantage Card points collected will be deducted from your Advantage Card account. This does not affect your statutory rights. 

Boots reserves the right to remove this offer without notice.

Data protection: Boots will not pass on personal details to third parties and your information will only be used for refunding purposes. The refund given will be for the price on the receipt at the time of purchase in any Boots store or at boots.ie.

Please contact Boots Customer Care if you have any enquiries. Local call charges apply.

The money back guarantee is open to all Republic of Ireland residents and effective as of 22 July 2015. This does not affect your statutory rights.

What are the terms and conditions of Boots brand wipes money back guarantee?

The money back guarantee is on Boots brand baby wipes and tissues only. If you are not 100% happy with your purchase within 14 days we will give you a full refund (available on all Boots brand baby wipes and tissues). To claim your refund please return your product to any Boots store with your original till receipt or online invoice (no photocopies will be accepted). Boots Advantage Card points collected will be deducted from your Advantage Card account. This does not affect your statutory rights. 

Boots reserves the right to remove this offer without notice.

Data protection: Boots will not pass on personal details to third parties and your information will only be used for refunding purposes. The refund given will be for the price on the receipt at the time of purchase in any Boots store or at boots.ie.

Please contact Boots Customer Care if you have any enquiries. Local call charges apply.

The money back guarantee is open to all Republic of Ireland residents and effective as of 22 July 2015. This does not affect your statutory rights.