Cystitis Test & Treat Service

A simple way for women to test & treat a urinary tract infection (UTI)

Use the convenient at-home testing kit with your smartphone to check for a UTI and have a doctor review your results and symptoms.

To access the service you’ll need to buy the Velieve Urinary Tract Infection Test Kit (€35) and download the associated smartphone application. Symptom review and issuing of a prescription, where required, is carried out by a company called together with their medical partners.

What is the Cystitis Test & Treat Service?

Our Cystitis Test & Treat Service allows you to test for and receive treatment for a UTI, without necessarily needing to see your GP. For €35, the Velieve UTI test kit, available in all Boots pharmacies nationwide, can be used with your smartphone at a time and place that suits you. The Velieve app will guide you step by step on the testing process. A doctor will then review your results and if you need medication, they’ll send a prescription over to your pharmacy for you to collect*.

Who can use this service?

This service is for women, aged 16 to 64, who have symptoms of an uncomplicated lower UTI, such as burning pain when passing urine, cloudy urine, or needing to pass urine more often than usual.

This service isn’t suitable for you if:

• You’re pregnant

• You have diabetes

• You have a weakened immune system

• You have any kidney issues or use a vaginal catheter

• You’ve taken antibiotics in the past four weeks

Please instead, speak with your doctor.

If you’re experiencing any of the following, we also recommend you speak to your doctor:

• Kidney infection symptoms such as back pain, shivering and a loss of appetite

• A high temperature or flu-like symptoms

• You’ve had two or more bouts of cystitis within the last six months, or three or more within the last 12 months

• Visible blood in your urine but don’t have any other UTI symptoms

• You’ve have had UTI symptoms for more than seven days

• You’ve been experiencing vaginal discharge

How it works


Buy a Velieve UTI test kit

Buy the kit online or pop into your nearest Boots pharmacy


Complete the urine test

Download the free Velieve app to your phone and follow the instructions on how to complete the urine dipstick test


A doctor will review your results

After answering a few questions about your symptoms via the app, a doctor** will review your results and symptoms and issue a prescription for treatment if needed. This will be sent to your pharmacy for you to collect*.

Where is the Cystitis Test & Treat Service available?

You can buy the Velieve UTI test kit in any of our pharmacy stores. Find your nearest Boots pharmacy here.
The kit is also available to buy online. Make sure to look at our delivery information before ordering, as in some cases (such as weekends and bank holidays) it may be quicker to come into store to pick your test kit up if you can.


The Velieve UTI test kit costs €35. Included in the price is the urine dipstick test and a doctor’s review of your symptoms and results via the phone app. If you need treatment, a prescription will be sent to your pharmacy and separate charges will apply for any medication.

Velieve UTI test kit

Order a Velieve UTI test kit online for home delivery or to your nearest store.

What is cystitis?

Cystitis, a common type of UTI, is an inflammation of the bladder which is often caused by a bacterial infection. It's an extremely common condition in women and although it can be really uncomfortable, it's usually easy to treat.

What are the symptoms of cystitis?

Symptoms of UTI include:

• Burning or stinging feeling when passing urine

• Needing to pass urine suddenly or more often than usual

• Urine that's cloudy

• Pain low down in your stomach

If you have flu-like symptoms or are vomiting, have a raised temperature, are confused or very drowsy, have kidney pain in your back just under the ribs, speak with your doctor. These could be signs of a more serious infection.

How can I relieve symptoms of cystitis?

There are lots of ways you can help to relieve the symptoms of cystitis:

• Consider taking over-the-counter medicines such as paracetamol or ibuprofen (if suitable)

• Drink plenty of fluids – aim for six to eight glasses a day, including water, decaffeinated and sugar-free drinks

• Soothe your discomfort with a hot water bottle

• Avoid having sex until you're feeling better as it may make the condition worse

• Avoid alcohol, fruit juice and caffeine

Collect 4 points for every €1 you spend with Boots Advantage Card.

*Charges apply

**Doctor review is carried out by doctors working for MedicSpot ( on behalf of Ltd