Click & Collect
FREQUENTLY ASKED QUESTIONS
Your nearest available store will be shown at checkout and it's free when you spend €25 or more. Exceptions apply for orders containing products that display the green cross symbol. These are medicines and other healthcare lines that are supplied directly from our pharmacy in Boots Liffey Valley. These items are available for home delivery only.
Online orders
The Click & Collect service is free for orders of €25 or more, or €2.50 if you spend less.
The €2.50 delivery charge will be added to your total when you choose your delivery option at the online checkout.
In store orders
The Click & Collect service is free for all orders placed in store.
We’ll send you a text message or an email which will confirm your order number and which store your delivery is ready to collect from.
To speed things up when you collect your parcel, please bring your order number (you can show us your text message or email). It’s also a good idea to have photo ID on you just in case we need to see it. If you placed the order in store, please bring your till receipt with you.
You can collect your order at any time after 12pm on the delivery date your order is expected into your chosen store. It’s a good idea to wait until we’ve sent you an email or a text message to let you know that your order is ready to collect.
Just pop into your chosen store and speak to one of our in-store colleagues who will be happy to help. Your collection point will also be stated on your delivery notification.
If you’d like a friend or relative to collect an order on your behalf, we suggest you contact the store where your order is being stored and let them know that someone will be collecting it for you. It’s also a good idea if that person brings along the order number and a form of photo ID, this could be a driving licence, passport or other photographic ID.
We’ll keep your order safe in store for 14 days after your chosen collection date. If you don’t pick it up during that period of time, your items will be returned to the warehouse and we'll automatically refund you back to the payment method you used to place the order. If you placed your order in store we're unable to issue a refund automatically. Please see our return details for more information.
Please contact your chosen collection store if you’d like them to keep your order for longer than 14 days.
We only offer the Click & Collect delivery service from the Dublin Airport store, but please be aware that you need to place your order 10-14 working days before you fly. It’s also worth remembering that some orders may not be suitable to pass through security.
Please note we are unable to deliver the following items to the Dublin Airport store:
- Nail clippers
- Toy weapons (Nerf guns, water pistols etc.)
- First aid kits containing any sharp/pointed items
- Nail varnish remover
- Hair dye
- Hair lightener
Please see Dublin Airport’s website for more details on restrictions and regulations.
The quickest way to return an order you placed online is to return it to any Boots store. If you originally placed the order in store, then you can only return it to a Boots store. For more information on returning items, see our returns page.
Collect from store is unavailable for orders containing products that display the green cross symbol. These are medicines and other healthcare lines that are supplied directly from our pharmacy in Boots Liffey Valley. These items are available for home delivery only.
Place a boots.ie order via any of our ordering channels (online, in store, via the app or over the phone) before 10pm for collection in store after 12pm on your chosen date.
The Click & Collect service is free for orders over €25. For orders under €25 the service is €2.50.
The Click & Collect service is available in 88 stores. See our store locator for your local store opening hours.This service excludes airport stores.
Free delivery on order online and collect in store orders exclude gift boxing and other Boots services.Boots Advantage Card terms and conditions apply.
