Boots Ireland Terms and Conditions

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Boots Ireland Terms and Conditions

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  • Introduction to About Boots.ie

    Our About Boots.ie section is where you will find information like our terms and conditions, health related advice and our security and privacy policy. You can also find information on the policy of our stores. For information on how to use Boots.ie, please refer to our help section.

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  • About Boots Retail (Ireland) Limited

    About Boots Retail (Ireland)
    Ownership

    Boots.ie is the trading name of Boots Retail (Ireland) (VAT No. IE6383449Q). For further information on Boots, please click here.

    Sale of products

    Products are sold from this site by Boots Retail (Ireland) to customers with delivery addresses in the Republic Of Ireland. For sales to customers with delivery addresses outside of the Republic Of Ireland, please go to Boots.com or International.Boots.com.

    Healthcare Advice
    All information and advice on this website is the responsibility of Boots.

    Other

    Boots Retail (Ireland) Ltd is registered with the WEEE Register Society Ltd (WEEE Registration number: 241WB) and use ERP Ireland Ltd compliance scheme (membership number: ERPIRL0250)

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  • General Terms and Conditions

    This is an important section of the site explaining the terms and conditions you are agreeing to when you use and/or shop from the Boots.ie website (the 'Website').

    Unless otherwise specified, the materials on this Website are directed solely at consumers who access this Website from the Republic of Ireland. Boots Retail (Ireland) Limited does not represent that any product referred to in the materials on this Website is appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

    Any contract between you and Boots, whether for use of the Website or in relation to the purchase of products or services through the Website will be governed by the laws Irish Legislation and all parties submit to the non-exclusive jurisdiction of the Irish Courts.

    Any contract will be communicated in English.

    Where we refer to 'best selling' products on the Website, it is based on the number of products Boots has sold online during the last 7 days. Where a product is labelled 'best selling', it means Boots sales of it have exceeded all others in the particular product list or search field it features in. A 'top rated product' is a product with the highest star rating based on ratings and reviews made by our customers. Our 'new products' highlight the most recently launched products on the website. Our 'featured products' are those we have chosen to highlight and 'our favourite' products are our favourites out of those sold on the Website.

    We have taken every care in the preparation of the content of this Website, however we cannot guarantee uninterrupted and totally reliable access to this Website, and so therefore cannot guarantee that the information will always be completely up to date and free of mistakes. To the extent permitted by applicable law, Boots disclaim all warranties; express or implied, as to the accuracy of the information contained in any of the materials on this Website and will accept no liability for any loss or damage arising as a result of problems with access.Boots shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this Website.

    Certain (hypertext) links in this Website may lead to other websites, which are not under the control of Boots. When you activate any of these you will leave the Website and Boots has no control over and will accept no responsibility or liability for the material on any website which is not under the control of Boots.

    We may make software owned or operated by third-party companies available to you. You must only use this software in accordance with the terms and conditions imposed by the third-party provider.

    Your correspondence or participation in promotions, or business dealings with advertisers found on or through the Website, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertisers. You agree that we shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings, or as the result of the presence of such advertisers on this Website.

    The exclusions of liability set out in these terms and conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Boots Retail (Ireland) Limited, or any of their employees or agents.These terms and conditions shall be governed by and construed in accordance with Irish Law. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

    Boots reserves the right to alter these terms and conditions from time to time by posting new terms and conditions on this Website.

    Trademarks

    All brand names, product and service names and titles and copyrights used in this site are trademarks, trade names, service marks or copyrights of their respective holders. No permission is given by Boots for their use by any person other than the said holders and such use may constitute an infringement of the holders' rights.

    Copyright

    All designs, text, graphics and their selection and arrangement on this Website are the copyright of the Boots Company PLC or its content providers. Permission is granted to users to electronically copy or print portions of this Website for your own personal, non-commercial use. Any other use of materials on this site without Boots prior written consent is strictly prohibited.

    Acceptance of orders

    Working with industry-leading secure payment processors, we validate your order and credit or debit card details you submit to us before your order can be accepted. Once that has been done, we will acknowledge that your order has been received by sending an e-mail to the e-mail address you provide in your registration form.

    Your order is then subject to further validation checks we may choose to make. If your order passes our validation checks we will send you an order confirmation email, this is our acceptance of your order and it brings into existence a legally binding agreement between you and Boots for the purchase of the products.

    Boots reserves the right to restrict the number of items available for sale to any individual customer. All orders are subject to availability. If your order cannot be fulfilled we will cancel the items we cannot supply and supply the others. We will charge you for what we supply.

    How products may be packed

    If your order contains more than one product, Boots will endeavour to pack the items in as few parcels as reasonably possible. The number of parcels will depend on a variety of factors including the size, shape and weight of the products. Packing items in more than one parcel may result in a delay in your order being ready for collection.

    Payment

    We accept payment by most major credit or debit cards. Payment will be debited from your account before the dispatch of your purchase.

    All credit and charge card holders are subject to validation checks and authorisation by the card issuer. We may submit your orders to DataCash Fraud Services who securely review orders on behalf of Boots.ie to eliminate fraud and safeguard our customers' transactions. We may also submit your address, date of birth and the value of your order to Experian Ltd. We will not be liable for any delays to your order this may cause. This information may be retained by Experian Ltd for future validation enquiries by other companies. For more details of the information Experian Ltd hold about you, visit http://www.experian.co.uk/. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. Orders can only be delivered to Republic of Ireland addresses.

    Colour reproduction

    Boots has made every effort to reproduce colours on the Website as accurately as possible. However, different computers and mobile devices reproduce colours in slightly different ways, and so exact colour matches are not guaranteed, this means that the colours of products may differ from what you see on the screen.

    If you are not satisfied with the colour of the item you have ordered, we operate a returns policy (see Returns for more information).

    Price Information

    Boots has taken great care to ensure prices are accurate. Prices may change over time, so if you use your shopping list within 'My account' as a way of re-ordering items, prices on your previous order may no longer be valid. However, the correct prices will be applied when you select an item from the shopping list and add to your current basket. All prices include ROI VAT where applicable. Promotions and prices you see in Boots stores, whether in Republic Of Ireland or elsewhere do not apply to prices on the website, and vice versa.

    Trading name and address

    Boots.ie is a trading name of Boots Retail (Ireland) Limited whose registered office: Unit 2F, Block 71A, Park west Business Park, Nangor Road, Dublin 12, Ireland. Boots is registered in Ireland with company number 363449 and VAT registration number: IE6383449Q. Boots is a member of Walgreens Boots Alliance.

    Disposal of Waste Electrical and Electronic Equipment and Batteries

    Waste Electrical and Electronic Equipment (WEEE) and waste batteries must never be placed in your waste disposal or recycling bins. All new electrical and electronic products and batteries are now marked with the crossed out wheeled bin symbol to remind consumers to recycle. In the case of batteries this is sometimes accompanied by the letters "Pb", "Cd" or "Hg" to indicate that lead, cadmium or mercury may be present. When you buy a new electrical (mains or battery) product from Boots you can return a similar unwanted item to us for recycling free of charge.
    You can do this in a number of different ways as follows:
    By calling our free phone number 1800 411 070 we can arrange for your waste product to be collected from your home, or use your free returns label so that you can take it to your local post office. Both of these options are free of charge.

    Alternatively you may decide that handing the products into one of our Boots shops is more convenient, all we would ask is that your bring in your unwanted product and online 'delivery note' as proof of purchase within 30 days.

    If you prefer, you can also take the product to your local civic waste collection facility.

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  • Boots Communities, Live Events, Blogs and Forums – Terms and Conditions

    Boots Communities, Live Events, Blogs and Forums - Terms and Conditions

    The following terms and conditions apply for all registrations made to any Boots user generated content including communities, blogs, live events, groups and forums. For product ratings and reviews please refer to the Ratings and Reviews specific terms and conditions.

    1. General

    Membership is also subject to our standard terms and conditions, to view these, please click here. We are committed to protecting the information we collect about you - to find out more about our privacy terms which apply to service membership click here.

    2. Online posts via a blog, discussion, message board, group or live event

    We want everyone to enjoy using our communities, so we've put together a list of guidelines to help you make the most of it.

    Keep your posts relevant to the discussion or group that you are in.

    For your protection and in the interests of safety, decency and pharmaceutical industry guidelines and legislation, messages which are in breach of the guidelines below may be edited or deleted from the Website.

    The following is not acceptable on this site (these are not exclusive):

    • Named prescription medicines e.g. brand names like Viagra
    • Inappropriate or unsafe medical advice, including reference to inappropriate use of a medicine or medical device
    • Disparaging reference to a healthcare product, company, institution or medical profession
    • Reference to inappropriate use of a vitamin, mineral, supplement or other complementary healthcare product
    • Reference to a named healthcare professional
    • Medicinal claims made about a product which is not a medicine
    • Excessive praise for a medicine likely to encourage others to over-use
    • Messages which, in the moderators' view contains vulgar, offensive, sexually orientated, racist or abusive language
    • Messages which appear to be blatant advertisements
    • Messages which cause offence or distress to anyone reading them (including where users have reported abuse on a post and our moderation team uphold the abuse report)
    • Messages which contain personal details such as e-mail address, postal address or telephone number
    • Messages which contain price information which is misleading
    • Messages which are posted with a username or profile image that could be deemed offensive
    • We will not be able to post messages in any other language other than English

    If you do not adhere to these guidelines we may delete your posts, temporarily suspend their ability to take part in any discussion or even suspend the community. Continued breach of the guidelines may result in permanent exclusion. Boots reserves the right to delete any message displayed in the message boards at any time, for any reason without notice.

    By submitting such content to us you automatically grant to us a worldwide, fully-paid, royalty-free, perpetual, irrevocable, non-exclusive, fully sublicensable, and transferable right and license to use, record, sell, lease, reproduce, distribute, publicly display, transmit, publish and otherwise exploit the content (in whole or in part) as Boots, in its sole discretion where it is deemed appropriate. We may exercise this grant in any format, media or technology now known or later developed for the full term of any copyright that may exist in such content. This also includes using this content in marketing materials.

    In order to contribute to a Boots community you must have a Boots.ie account and by doing so you are agreeing that Boots may use your email address to contact you for administrative purposes in regards to the posts you make. In order to contribute to a Boots live event you do not require a Boots.ie account. If you submit your email address, to be notified of the event start, this information will be stored and not used for any other purpose. Please note that we will endeavour to answer as many questions as we can during a live event, but due to the sheer volume of the questions that we receive, we will not be able to answer or publish all of the questions.

    Aside from your screen name none of the registration information you provide will be published or disclosed within the site unless you make your profile information public or opt to share your profile information with friends in the community. You can select from these three options: private, public and share with friends in your community profile.

    3. Legal obligations

    The law says you may be liable if you post defamatory or illegal material of any nature on the message boards. This includes text, graphics, video, programs or audio. Sending a message with the intention of committing an illegal act is strictly prohibited. By entering words and comments, you agree only to send material to which you have the copyright or other permission to distribute electronically. You may not violate, plagiarise, or infringe the rights of third parties including copyright, trademark, trade, secret, privacy, personal, publicity, or proprietary rights. Entering your words and comments is your acceptance of these terms and conditions.

    House Rules

    Please be polite and respectful towards others, remembering that people of all backgrounds are welcome here. If someone starts being offensive or rude in any way, don't hesitate to report it through 'Report Abuse'.

    Please do not post things that are completely out of the topic. If you are in a discussion please try and keep to the topic of that discussion - if you have something else to discuss start a new discussion.

    Please read your post before you submit it so you ensure you are completely happy with what you are posting.

    Never post your or someone else's personal details like phone number, address or bank details. Your posts are out there for anyone to see so take care what you say about yourself.

    Remember when you talk about things others may act on what you say. We may have to remove comments if they seem like they are giving advice when it comes to health and health products. We want all users to be safe. Please make sure you read our terms and conditions before contributing to this community. If you have already registered you will already have agreed to them so please familiarise yourself with them.

    If you are using a mobile device, unfortunately you will not be able to use this feature. Instead you will need to switch to our full website by clicking on the 'Visit full site' link at the bottom of the page.



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  • Affiliates and advertising

    Affiliates and advertising

    What are affiliates?

    Affiliates are partner websites, blogs or forums that earn commissions on sales generated from links to our website. To enable affiliates to do this easily, we provide them with banners, product data feeds and text links. Please refer to our Terms and Conditions for more information.

    How do I join?

    If you own or operate a website you can apply to join our affiliate programme to receive commission on sales generated by your visitors to our site. This programme is managed by our exclusive partner, Affiliate Window for information and guidelines on how to apply and for terms and conditions, please click here Please read our trademark guidelines for affiliates of www.boots.ie if you wish to submit an application.
    Current Commission Level: 3.5%
    Cookie Length: 30 days

    Working with you

    We are always open to new and exciting ways to improve our affiliate program. If you have any comments or suggestions, please do not hesitate to contact us. Please use the details below.

    Jenny Carrick boots@affiliatewindow.com Katie Woods (Boots Assistant Digital Marketing Manager)
    katie.woods@boots.co.uk

    Advertising

    If you are interested in advertising on Boots.ie, please use the details below.

    Matthew Fitzpatrick (Boots Online Advertising Manager)
    Matthew.Fitzpatrick@boots.co.uk
    0044 115 959 2021

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  • Mailings and emails

    Mailings and emails

    Everybody likes to take advantage of offers, whether they are Buy One Get One Free or 3 for 2. Through our mailings and email service we try to keep customers informed of carefully selected special offers that are available on the products you regularly buy from us. If you are an Advantage Card holder* this service can ensure you immediately know about the most generous points offers. However, we do understand that you may have a few questions to ask us before you sign up so please check our FAQs for more information.
    *For ROI Advantage Card holders only.

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  • Offers and Promotional Codes

    Offers and Promotional Codes

    Boots.ie promotional code terms & conditions

    • If you have a promotional code, you need to enter this into the box on the 'My basket' page. You can find this box towards the bottom of the page, just above the order total. It says 'If you have a promotion code, please enter here'.
    • You must be registered with Boots.ie and logged in when placing your order, to receive this promotion. Promotional codes can be used once only per customer as defined by their email address and/or credit card address and/or delivery address.
    • Only one promotional code can be used per transaction.
    • Offer cannot be used in conjunction with certain other Boots.ie offers.
    • Promotional codes offering a discount when you spend a certain amount can only apply to a single transaction and exclude , gift boxing, delivery charges, gift vouchers/cards and infant formula (up to 6 months).
    • Please note that promotional codes also have an expiry date, after which they are not redeemable.
    • Promotional codes remain the property of Boots, are non-transferable and may not be reproduced in any form.
    • Additional offers may not available in Boots stores, other shops or with any third party website unless otherwise stated.
    • Free delivery promotions are not applicable to offers/promotional codes paid for on any third party website unless otherwise stated.
    • We reserve the right to withdraw offers at any time.

    General Boots.ie offer terms & conditions

    • All offers are subject to availability.
    • Availability while stocks last. Boots reserves the right to limit certain offers to 1 order per customer as defined by their email address and/or credit card address and/or delivery address.
    • Offers are non-transferable.
    • Boots reserve the right to withdraw our offers without notice.

    Boots Advantage Card Points

    • Unfortunately, we do not give points on infant milks (up to six months), prescription items, gift vouchers/ cards .
    • Points cannot be spent on the above items or on mobile phone top ups.
    • Online points are not given on gift boxes or delivery charges.

    For full advantage card T&Cs please click here

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  • Important Health related advice

    Important Health related advice

    General health advice
    Boots provides general information on a wide range of health and medical topics, but does not contain all the relevant information about every disease or medical condition. The information is not a substitute for professional care by a qualified practitioner. If you are concerned about your symptoms or have any other concerns or questions about your health or medicines, you should always consult an appropriate healthcare professional. Be cautious about embarking on vigorous exercise if you have any serious medical condition, such as back pain, high blood pressure or heart disease, or if you are pregnant.

    Medical information is constantly changing and the way the internet and your computer works, may mean you do not always receive the latest version, or a complete version, of our Website. Whilst we do everything we can to bring you the trustworthy and reliable information that you expect from a company founded by Boots, we cannot give an absolute guarantee that every piece of information on our Website is true, accurate or up to date at all times. If you are already using a medicine, remedy or other supplement, you should always ensure it is safe to start taking a new product alongside this. Always read the product information contained on the pack, as well as the patient information leaflet (if provided) before taking any medicine or similar product. You will usually find further information on the Website by checking the page the product is located on.

    The information on our Website is not designed for use by healthcare professionals. The naming of any organisation, product, or complementary therapy or practitioner on this Website does not imply endorsement by Boots.ie. The omission of any such names does not necessarily indicate a lack of endorsement by Boots.

    Complementary treatments and therapies

    • We strongly recommend that you consult your doctor before following any complementary therapies if you are receiving conventional medication or treatment for any condition.
    • Do not cease conventional treatment or medication for any reason without consulting a doctor.
    • Always inform your doctor or complementary practitioner of any treatments, medication or remedies, both conventional and non-conventional, that you are taking or intend to take.
    • Also advise your practitioner if you have a sexually transmitted disease.
    • Do not begin a course of complementary therapy without first consulting your doctor if you are pregnant, are trying to conceive or are breast feeding
    • Consult your doctor before allowing babies or infants to receive complementary treatments as some are unsuitable for small children
    • See your doctor if your symptoms persist or worsen
    • You should ensure that it is safe to start a complementary therapy if you are already taking medication or undergoing a course of treatment.
    • Some individual complementary therapies have some additional cautions which are listed at the end of their respective pages within Information & advice. Please refer to these before starting any complimentary therapy.


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  • Clubs and schemes

    Clubs and schemes

    For full details please visits the Advantage Card Terms and Conditions page.



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  • Our stores

    Our stores

    We appreciate that some of you may have come on to the website looking for information about our stores, and of course, we are more than happy to help you with these queries too. We have a store locator, which lets you know what the closest store to you is (you can even look for departments, like a No7 team within that store). To use our store locator, please click here To find information on photo services in your local Boots store, please click here

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  • Ratings and Reviews and Question and Answer Terms and Conditions

    Ratings and Reviews and Question and Answer Terms and Conditions

    These Terms of Use govern your conduct associated with the Customer Ratings and Review service (the "CRR Service") and the Product Question and Answers service (the "PQA Service") offered by Boots. To the extent of any conflict between Boots Privacy Policy and these Terms of Use, these Terms of Use shall control with respect to the CRR Service and PQA Service.

    By submitting any content to Boots, you represent and warrant that:

    • you are the sole author and owner of the intellectual property rights thereto;
    • all "moral rights" that you may have in such content have been voluntarily waived by you;
    • all content that you post is accurate;
    • you are at least 16 years old; and that use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
    • you are the parent of any pictures or images of children submitted by you and that you consent to the use of such images.

    You further agree and warrant that you shall not submit any content:

    • that is known by you to be false, inaccurate or misleading;
    • that is pornographic;
    • that incites violence;
    • that contains nudity or graphic or gratuitous violence;
    • that infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
    • that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
    • that is, or may reasonably be considered to be, defamatory, libellous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation; for which you were compensated or granted any consideration by any third party;
    • that includes any information that references other websites, addresses, email addresses, contact information or phone numbers; or
    • that contains any computer viruses, worms or other potentially damaging computer programs or files.

    You agree to indemnify and hold Boots (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

    For any content that you submit, you grant Boots, perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

    All content that you submit may be used at Boots sole discretion. Boots reserves the right to change, condense or delete any content on it's website that Boots deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. Boots does not guarantee that you will have any recourse through Boots.ie to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Boots reserves the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Boots, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Boots, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

    By submitting your email address in connection with your rating and review, you agree that Boots and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.

    If you leave a rating or review you are willing to be entered into a prize draw - if you don't want to be entered into the draw you should not leave a review.

    Boots does not allow the contents of ratings and reviews and product question and answer comments to be used by third-party suppliers without our prior consent. For enquiries, please contact the Customer Care team on 1890 200008

    Ratings and reviews and product question and answer comments left on any medical products are subject to all of the above terms and conditions. They do not constitute the advice of a medical professional nor the opinions of Boots.
    They in no way replace a medical consultation.

    The following is not acceptable on this site (these are not exclusive):

    • Named prescription only medicines eg. brand names like Viagra
    • Inappropriate or unsafe medical advice, including reference to inappropriate use of a medicine or medical device
    • Disparaging reference to a healthcare product, company, institution or medical profession
    • Reference to inappropriate use of a vitamin, mineral, supplement or other complementary healthcare product
    • Reference to a named healthcare professional
    • Medicinal claims made about a product which is not a medicine
    • Excessive praise for a medicine likely to encourage others to over-use
    • Messages which, in the moderators view contains vulgar, offensive, sexually orientated, racist or abusive language
    • Messages which appear to be blatant advertisements
    • Messages which cause offence or distress to anyone reading them (including where users have reported abuse on a post and our moderation team uphold the abuse report)
    • Messages which contain personal details such as e-mail address, postal address or telephone number
    • Messages which contain price information which is misleading
    • Messages which are posted with a username or profile image that could be deemed offensive
    • We will not be able to post messages in any other language other than English
    • If users do not adhere to these guidelines we may delete their posts. Boots reserves the right to delete any message or rating and review displayed on Boots at any time, for any reason without notice.



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  • Security and Privacy

    The boots.ie Privacy Policy explains how Boots uses your personal data, whether you're shopping on boots.ie or having a prescription filled at your local Boots pharmacy. For more details and a fully downloadable version see our full Privacy Policy.

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  • Our partner sites

  • Boots supports the Irish Cancer Society