Returns

Cookies on our site

We use cookies to provide you with the best experience on our site. If you continue shopping with us we'll assume that you're happy to receive cookies. Find out more about cookies x

WebMD Link

  Can't find country?

Please note that changing your country whilst shopping will remove all items from your basket.

 


Help Topics

Returns

Answers

  • Tracking the status of your return

    If you have returned an item to us the 'Returns history' section in 'My Account' will show you the status. Below is an explanation of the status you may see.

    'Refund actioned' - This shows you that your refund has been completed. Please allow up to 14 days for the credit to appear in your account. If you request a replacement and we have no stock, we'll give you a refund. You will receive an e-mail to confirm this.

    'Replacement actioned' - This shows you that your replacement order has been created. You'll receive an email to confirm this, we'll also send you another email when we despatch it.

    'Cancelled' - If you see this status you should have been contacted by our Customer Care team to explain why we aren't able to process the return.

    Top of page

  • Our returns policy

    You can return any unwanted items free of charge within 28 days for a refund or replacement. Unfortunately we aren't able to exchange items. Any Advantage Card points earned against any item(s) you return for a refund will be removed in accordance with the Advantage Card terms and conditions.

    This does not affect your statutory rights.

    Top of page

  • How do I return an item?

    These items must be returned to any store for a refund. You will need to take your till receipt, the item and the paperwork from the order.

    Option 1: Return to your local store

    Just take the item and the paperwork from your order in to store and we'll refund back to the original payment method.

    Option 2: Return free by post

    Complete the paperwork from your order. Package your item(s) safely with the completed paperwork and attached the prepaid returns label. Send the package by post and ask for proof of postage.

    Please allow up to 14 days for the credit to appear in your account.

    If you need another copy of the returns note please click here.

    If you need to return heavy or large items, you should contact our Customer Care team for assistance.

    If you have placed an in-store order you must return it to any Republic of Ireland store.

    Top of page

  • How long does it take to get a refund?

    If you've asked for a refund we'll credit the account you used to pay for your order. Please allow up to 14 days for this credit to appear on your account.This includes orders that have been paid for with Boots Advantage Card points.

    We'll email you when this happens and you can also check your returns history in the 'My Account' section.

    Top of page

  • How can I track my return?

    When sending a package by post you'll be given a receipt for the parcel you're returning, please keep this safe. Once we receive the parcel and process your return, you'll receive an e-mail. We may contact you before processing the return. You can also see the return has been processed in the 'Returns history' section when you log in to your account.

    Top of page

  • How do I dispose of Waste Electrical and Electronic Equipment and Batteries?

    Waste Electrical and Electronic Equipment (WEEE) and waste batteries must never be placed in your waste disposal or recycling bins. When you buy a new electrical (mains or battery) product from Boots you can return a similar unwanted item to us for recycling free of charge within 30 days of the purchase. You can do this in a number of different ways as follows: By calling our freephone number 1800 411 070 we can arrange for a pre-paid label to be sent to you so the item can be return to us free of charge. We can also arrange a collection for you if that is more convenient.

    Alternatively, you can hand the item into one of our Boots shops. You will need to take with you your unwanted item and paperwork that was in the order.

    If you prefer, you can also take the product to your local civic waste collection facility.

    Top of page

  • Terms and Conditions of Boots Brand Nappies money back guarantee

    Money back guarantee on Boots brand nappies only, if you are not 100% happy with your purchase within 14 days we will give you a full refund (available on all Boots brand nappies). To claim your refund, please return your product to any Boots store with your original till receipt or online invoice (photocopies will not be accepted). Points received will be deducted from your Boots Advantage Card account. This does not affect your statutory rights. Boots reserves the right to remove this offer without notice.

    Data protection: Boots will not pass on personal details to third parties and your information will only be used for refunding purposes. The refund given will be for the price on the receipt at time of purchase in any Boots store or at boots.ie. Points received will be deducted from your Boots Advantage Card account. Please direct all enquiries to Boots Customer Care 1 890 200 008. Local call charges apply.

    The money back guarantee is open to all ROI residents and effective as of 24 June 2015. This does not affect your statutory rights.

    Top of page

  • Terms and Conditions of Boots Brand Skincare money back guarantee

    Money back guarantee on any Boots brand baby skincare and cotton wool only. If you are not 100% happy with your purchase within 14 days we will give you a full refund (available on all Boots brand baby skincare and cotton wool). To claim your refund please return your product to any Boots store with your original till receipt or online invoice (no photocopies will be accepted). Points received will be deducted from your Boots Advantage Card account. This does not affect your statutory rights. Boots reserves the right to remove this offer without notice.

    Data protection: Boots will not pass on personal details to third parties and the information will only be used for refunding purposes. Refunds given will be on the price shown on the receipt at time of purchase in any Boots store. Points received will be deducted from your Boots Advantage Card account. All enquiries via Boots Customer Care: 1 890 200 008. Local call charges apply.

    The money back guarantee is open to all ROI residents and effective as of 22 July 2015. This does not affect your statutory rights.

    Top of page

  • Terms and Conditions of Boots Brand Wipes money back guarantee

    Money back guarantee on any Boots brand baby wipes and tissues only. If you are not 100% happy with your purchase within 14 days we will give you a full refund (available on all Boots brand baby wipes and tissues). To claim your refund please return your product to any Boots store with your original till receipt or online invoice (no photocopies will be accepted). Points received will be deducted from your Boots Advantage Card account. This does not affect your statutory rights. Boots reserves the right to remove this offer without notice.

    Data protection: Boots will not pass on personal details to third parties and the information will only be used for refunding purposes. Refunds given will be on the price shown on the receipt at time of purchase in any Boots store. Points received will be deducted from your Boots Advantage Card account. All enquiries via Boots Customer Care: 1 890 200 008. Local call charges apply.

    The money back guarantee is open to all ROI residents and effective as of 22 July 2015. This does not affect your statutory rights.

    Top of page

  • Our partner sites

  • Boots supports the Irish Cancer Society