Delivery information

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Help Topics

Delivery information


  • How do I track my delivery?

    You can track each parcel separately using the link on your despatch email, or by logging into your account.

    Log into your account by clicking 'My Account' at the top of the page and enter your email address & password. Click 'Order history' and select the order number you wish to track. The name of the delivery company will appear in the 'parcel delivery' section, see below for details on how to track each one:

    • The current status of your parcel(s) will be shown in the 'Parcel delivery' section
    • Once your parcel(s) is despatched a 'Track your parcel with the delivery carriers here' link will be displayed next to each parcel.
    • Click the link and the delivery company's website will open in a new window (page) and display the current status of your parcel
    • For detailed tracking events click on your parcel ID.

    Your order may be despatched in more than one parcel and arrive at different times and different days so please remember to track each one separately. For more information on what the tracking events mean click here.

    Collect from store parcels:

    You are unable to track these until they arrive in store. If you have provided a mobile number with your order you will receive a text when they are available for collection.

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  • Where do you deliver to?

    All addresses within the Republic of Ireland. We also offer a collect from store service from over 80 stores in the Republic of Ireland.

    Unfortunately, we cannot offer delivery to any other country, BFPO addresses or to PO boxes.

    You can order items for delivery in the UK on and to selected international countries via

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  • What are the delivery options and prices?

    Excel To HTML using
    Delivery option Cost Details
    Collect from store €2.50 or free if you spend over €25* Order by 12pm and collect your orders after 12pm the next day, available in all collection (excluding airport store - for details on airport delivery please click here )
    Standard Home or Workplace Delivery €5 or free if you spend over €50* Usually delivered within 2-3 working days 8am - 9pm.
    *Free delivery on orders over €50 in a single transaction excluding gift boxing and infant formula.

    Please note:

    • Some products are not suitable for home delivery and some are not available to collect from store. We will advise you when you place your order
    • All delivery timescales are subject to availability
    • Your order may arrive on or before the date shown at checkout
    • Your order may be despatched in more than one parcel and arrive at different times
    • A signature will be required for certain delivery services and certain times. Where this is required you will be advised as you place your order
      For more information on signing for deliveries please click here
    • Working day refers to any day Monday to Saturday and excludes Sundays and national holidays
    • Next-day Order & Collect is only available Sunday to Friday

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  • Will I need to sign for my parcel?

    On the delivery options page in checkout it you will see if a signature is required. If nobody is available to sign for the parcel at your address they will try to deliver to a neighbour and leave a card telling you who it is with. If no one is available, they will return it to the depot and leave you a card with a number to rearrange delivery.

    You should call the number on the card and quote your parcel number to rearrange delivery. (see 'what do I do if I get a card')

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  • What do tracking events mean on

    The status below will appear for your order

    Status Description
    'We have received your order' Your order has been placed. We are now unable to amend or cancel it.
    'Your order is being processed' Your order is being processed in our warehouse.
    'Cancelled by' Your order has been cancelled as there's no stock available or has failed our internal checks. You'll receive an email advising you of this.
    'Your order has been despatched' Your parcel has left our warehouse and is with the carrier for delivery.
    'Your order has been partially despatched' This means part of your order has been cancelled by us. The rest of your order will be with our carrier. You will only be charged for the despatched items.

    Order & Collect status

    The status below will appear if you chose to collect your order from a store

    Status Description
    'Received by store' Your order has arrived at your selected store. You have 14 days to collect it.
    'Collected by customer' Your order has been collected from the store.

    Tracking your order with the carrier

    Status Description
    'Your order is out for delivery' Your parcel is with the carrier and delivery will be attempted today.
    'Your order has been delivered' You should have received your parcel. Note: Your order maybe delivered in more than one parcel.
    'You have been carded (Parcel not left)' You will see this if nobody was available at your address or a neighbour's address, or if the carriers were unable to leave the parcel in a secure location. You should call the number on the card and quote your parcel ID to re-arrange delivery.
    'Damaged' Your parcel has been damaged in transit. A member of our Customer Care team may have tried to contact you. If you have not received contact from us please contact to our Customer Care team. Please see the 'Contact us' section of the site for details.
    'Missort' Your parcel has been loaded onto the wrong van. The carrier will be aware of this and try to deliver to you as quickly as they can.
    'Inadequate address' The carriers have been unsuccessful in finding your address. We may call you to ask for additional information to pass to the carrier. Alternatively, you can contact our Customer Care team. Please see the 'Contact us' section of the site for more details.
    'Refused' When attempting delivery the parcel was refused. The carriers will return the parcel to our warehouse and you will be refunded when it arrives.

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  • What do I do if I get a card?

    You should call the number on the card and quote your parcel number to re-arrange delivery. If your parcel has been left with neighbours or in a safe location then this will be indicated on the card.

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  • I haven't received all of my order

    • Check the confirmation e-mail to see if all items were ordered
    • Check the despatch email to see if items have been cancelled. Occasionally when we pack an order some of the items may not be available. We don't want to delay the rest of your order so we cancel the out of stock item and despatch the rest. We'll send you an email to update you. The paperwork for your order will show everything included and we only charge you for the items we send but you will earn all of the Advantage points we promised
    • Check the paperwork included in your parcel as your order may leave our warehouse in more than one parcel and arrive at different times
    • The despatch email and 'My orders' area of 'My Account' section of the website will also show the number of parcels sent
    • Remove all packaging to confirm the item isn't hidden. Some orders may contain a cardboard wedge that products will be underneath
    • However, if the item is definitely missing contact our Customer Care team. Please see the 'Contact us' section of the site for more details

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  • Where is my order?

    • Check your order confirmation email for the delivery by date
    • Your order may be despatched in more than one parcel and arrive at different times
    • We will send you another email when we despatch your order. This shows the delivery by date and the parcel details so that you can track your order using our carrier's website (please see our tracking information for further details)
    • If you can't access your email you can also see these details in the 'My orders' area of the 'My Account' section of our website
    • If you missed the carrier's attempt at delivery, don't worry, you can rearrange delivery for another date by calling the number shown on the card
    • If your order is being delivered to a store we will send you an email when we despatch your order. You will then receive another email when the order is available for collection. If you entered your mobile number you'll also receive a text message.

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  • Who will deliver your order?

    All home delivery orders from will be delivered by our preferred carrier. You can track your parcel through the link provided in the 'My account'.

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  • Why have I received a number of text messages?

    We send text messages to update you about your order. The texts we send are to advise you or one of the reasons below:

    • Your order is ready to collect from your selected store.
    • We've attempted to deliver your home delivery order.
    • Your home delivery order has been delivered.

    If your home delivery order has been split into more than 1 parcel, you will receive a text message for each box.

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  • How do I collect from a local store?

    • Add an item to your shopping basket as normal (the majority of items are available for Order & Collect, those that aren't are highlighted in your shopping basket)
    • At the checkout select 'Option 1' - collect in a Boots store'
    • Enter your town name to search for a convenient store to collect from or choose from your favourite saved stores
    • Enter your details and complete the secure online payment
    • Print the confirmation page or make a note of your order number
    • We'll send you an email confirming this order
    • We'll email you when your order is despatched and also when it's ready to collect
    • If you entered your mobile number we'll send you a text message letting you know when your order is ready to pick up
    • Bring your order confirmation page to the store you have chosen and collect your parcel. If you don't have your order confirmation please bring your order number and a suitable form of photo ID

    To find stores, directions and opening hours, please visit our store locator.

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  • Do you deliver to airport stores?

    We currently offer the Order and Collect service to our airside Dublin Airport store, but this doesn't include the order today, collect tomorrow service.

    To place an order for delivery to Dublin Airport, enter 'Dublin Airport' into the town field on the collect from store section of the checkout.

    The delivery time is 5 working days, so please make sure you place your order in plenty of time.

    There are exclusions on what you can order to an airport store, please visit Dublin Airport's website to find these.

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  • Can I spend points at airport stores?

    Yes, you can spend your Boots Advantage Card points in any Boots store, although not all products can be bought with points.

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