To help us deal with your query, please call the most relevant number below. We aim to resolve the majority of queries on the first call, however, for more serious enquires this may take longer.
For details on store opening times, telephone numbers and locations, use our store locator.
Store & pharmacy enquiries
This helpline is for:
- In-store stock enquiries
- Store enquiries
- Pharmacy services
- In-store services
- Feedback about your experiences in store or with a particular product
Call 1 890 708 091
For all enquiries to do with boots.ie, including:
- Orders & deliveries
- Boots Advantage Card points earned on orders
- Online stock enquiries
Call 1 890 200 008
Boots Advantage Card enquiries
This helpline is for enquiries relating to Boots Advantage Card and other loyalty schemes.
It isn’t for queries regarding points earned on a boots.ie order.
Call 1 890 200 085
Boots app enquires
This helpline is for any queries involving our new Boots app.
Call 1 890 837 964
Please note all calls will be recorded or monitored for quality and training purposes.
1 890 numbers (LoCall rate) call charges will vary depending upon your provider. Calls from mobiles, payphones and charge cards may cost more.
Boots Customer Care opening hours
Standard opening hours
Monday to Friday: 8:30am – 7pm
Saturday & Sunday: 8:45am – 5pm
Bank holidays: 9am – 4pm
Christmas Day & Easter Sunday: Closed
We aim to respond to all emails within two working days, but during busy times of the year it can take us longer. If your enquiry is urgent please call us on the appropriate contact number above.
Alternatively, you can use this email address: Boots.firstname.lastname@example.org
To enable us to comply with the Data Protection Act 1998, it would help if you included sufficient information in your email to enable us to confirm your identity, such as your current address, date of birth, order number etc.
We hope to quickly resolve all customer complaints and our Customer Care team are here to help. If you’ve made a complaint about an online purchase and aren’t happy with our proposed resolution, you can raise a complaint on the EU’s Online Dispute Resolution website.