Boots Advantage Card frequently asked questions
The following frequently asked questions should help answer your Boots Advantage Card queries.
If you’re having difficulty adding your Boots Advantage Card to your Boots account, this could mean that there is no date of birth included in your Boots Advantage Card account details. Please contact us on 1 890 200 008. If you have any other queries relating to your Boots Advantage Card, please email us or call the Boots Advantage Card team on 1 890 200 085.
You can easily change your personal details by visiting the personal details section in your Boots Advantage Card account.
What happens if my Boots Advantage Card is lost, stolen or damaged?
If your Boots Advantage Card is lost, stolen or damaged we can send you a replacement Boots Advantage Card and transfer your old points balance onto it.
To report a card lost or stolen, click here. Log in, click 'order a new card' and simply follow the instructions online, we'll do the rest.
I have a replacement Boots Advantage Card, how do I register my new Boots Advantage Card number to my account?
If you have a replacement Boots Advantage Card, your account should automatically be updated.
I already have a temporary Boots Advantage Card from store, but I want a permanent Boots Advantage Card
To get a permanent Boots Advantage Card, click here and complete the application form.
If you have any questions, please contact us on 1 890 200 085*, and they will be able to order a permanent Boots Advantage Card for you.
I haven’t received my permanent Boots Advantage Card
If it is more than three weeks since you applied, please contact us on 1 890 200 085*.
I have received my permanent card, what happens to the points on my temporary card?
All of your points should have been credited to your account. If you don’t think this has happened, please call us on 1 890 200 085*.
You must destroy your temporary card as soon as you have received your permanent card in the post.
I have a Republic of Ireland (ROI) Boots Advantage Card, can I use it in the UK?
ROI Boots Advantage Cards cannot be used in the Boots stores in the UK or at boots.com
How do I retrieve the points I’ve collected when shopping online?
Your points will be automatically uploaded on to your Boots Advantage Card account up to five days after you make your purchase at boots.ie.
You can see your points balance by logging into your Boots Advantage Card account online or at the bottom of your till receipt in store.
Why can’t I register the temporary Boots Advantage Card I received in store to my Boots account?
Unfortunately, you can’t register your temporary Boots Advantage Card with your boots.ie account. You will need to register your permanent card, once it arrives. However, you can still collect points online by entering your temporary Boots Advantage Card number at the checkout. Your temporary Boots Advantage Card number is on the back of the card.
How do I check my points balance in store?
There’s a Boots Advantage Card points statement at the bottom of your till receipt, which will tell you how many points you have collected with each purchase and what they’re worth to spend on products in store. Or, you can ask any Boots colleague in store, they will be more than happy to help.
How do I check my points balance online?
How do I spend my points?
You can spend your points any time on almost anything in store and get that wonderful ‘I’ve paid with my points’ feeling. When you get to the till, just hand over your Boots Advantage Card and let the cashier know that you would like to pay with your points. You’ll need the full amount of points for the product you choose. For example, 199 points will pay for a product priced at €1.99. The total price in points will then be taken from your Boots Advantage Card.
You can spend your points at boots.ie by selecting whether to pay for a product with points or €s when viewing products in your basket.
To spend points on boots.ie you must first link your Boots Advantage Card to your Boots account. You must have enough points on your Boots Advantage Card to cover the cost of the products you wish to purchase and the delivery charge. You will need a permanent Boots Advantage Card to be able to spend your points. To sign up for a permanent Boots Advantage Card, go to the sign up form.
I have bought a product using my points, am I still entitled to an exchange/refund?
Yes. If you are taking a product back into store, please ensure you bring the Boots Advantage Card which was used in the transaction with you so the points can be credited back onto the account. Our usual refund policy applies for the product.
To sign up for extra benefits, you will need to register with boots.ie and sign up for, or register your Boots Advantage Card. During your Boots Advantage Card application, you’ll get the chance to sign up to Boots Parenting Club or More Treats for Over 60s (for customers aged 60 or over).
If you already have a Boots account and a Boots Advantage Card, you will need to log in to your account and click the Boots Parenting Club or More Treats for Over 60s links.
More Treats for Over 60s can only be taken advantage of in store and you cannot currently collect or spend extra points online.
Please call us on 1 890 200 085* and we will be happy to help you sign up to any extra benefits that you are eligible for.
I haven’t received anything regarding More Treats for Over 60s since I signed up
It can take four to six weeks for you to initially receive your More Treats for Over 60s welcome email. If it has been longer than six weeks, please contact us on 1 890 200 085*.
I signed up to More Treats for Over 60s but I’m not receiving my 10 points for every €1 when I shop for Boots branded and No7 products online
Unfortunately, the More Treats for Over 60s extra benefits are not currently available when shopping online.
I haven’t received anything regarding Boots Parenting Club since I signed up
It can take two weeks for you to initially receive your welcome email from Boots Parenting Club. If it has been longer than two weeks, please contact us on 1 890 200 085*.
I signed up to Boots Parenting Club but I’m not receiving my 10 points for every €1 when I shop for baby products online
Please make sure you have registered your details correctly online and your account recognises you as a member of Boots Parenting Club. If your account details are correct, please contact us on 1 890 200 085* and they will be able to assist you.
I no longer want to be a member of a club
If you no longer want to be a member of either Boots Parenting Club or More Treats for Over 60s, you can either amend your details in your account or contact us on 1 890 200 085*.
What do you do with my data?
We only share your details with companies in the Walgreens Boots Alliance group and business that process Boots Advantage Card information on our behalf, for example to produce your Boots Advantage Card and print our mailings. We will analyse your purchase history to provide you with relevant and personalised offers, information and advice, in helping you to choose products that are right for you.
I would like to be contacted more often by Boots Advantage Card
If you register your email address we may contact you by email, you can do this by registering online or by contacting us on 1 890 200 085*.
*Please note all calls will be recorded or monitored for quality and training purposes.
1890 numbers (LoCall rate) call charges will vary depending upon your provider. Calls from mobiles, payphones and charge cards may cost more.